Sr. Technical Support Engineer

Supermicro; San Jose (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Supermicro is seeking a skilled Data Center Engineer to design, deploy, operate, and maintain high-performance data center infrastructure. The role focuses on reliability, scalability, and efficiency across servers, networking, power, and cooling systems.

You will work on installing, diagnosing, and supporting data center hardware, while coordinating with vendors and teams to ensure uptime and optimal performance. Strong engineering fundamentals are essential for success.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 8+ years in data center operations, servers, or related infrastructure roles.
• Strong knowledge of server platforms (x86), storage, and enterprise networking fundamentals.
• Experience with rack installation, cabling, power, and cooling systems.
• Familiarity with diagnostics, troubleshooting, and vendor support processes (RMA).
• Ability to lift up to 50 lbs and work in raised-floor environments with safety.
• Excellent communication and ability to work independently or in a team.

Responsibilities

• Install, configure, and maintain servers, storage and networking hardware.
• Perform diagnostics, troubleshooting, and coordinate RMAs with vendors.
• Monitor environmental conditions and respond to alerts/incidents.
• Support capacity planning, inventory, and expansion projects.
• Execute cabling, rack-and-stack, and physical installation following best practices.
• Collaborate with cross-functional teams to resolve issues and deliver projects on time.
• Maintain documentation of configurations, inventory, procedures, and changes.
• Assist with compliance, security, and audit requirements.

Skills

Data center operations

Server hardware

Networking basics

Problem-solving

Communication

Education

Bachelor’s degree in CS/IT/EE or equivalent

Tools

DCIM tools

Monitoring platforms

Infrastructure management software

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are seeking a skilled and motivated Data Center Engineer to support the design, deployment, operation, and maintenance of high-performance data center infrastructure. The successful candidate will play a key role in ensuring the reliability, scalability, and efficiency of our data center environments, with a strong focus on server, networking, power, cooling, and related systems.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Install, configure, and maintain servers, storage systems, networking equipment, and related data center hardware.
• Perform hardware diagnostics, troubleshooting, and repairs; coordinate RMAs and vendor support as needed.
• Monitor data center environmental conditions (power, cooling, humidity, airflow) and respond to alerts or incidents.
• Support capacity planning, inventory management, and infrastructure expansion projects.
• Execute cabling, rack-and-stack, and physical installation activities in accordance with best practices and safety standards.
• Collaborate with cross-functional teams to resolve issues and deliver projects on time.
• Maintain accurate documentation of configurations, inventory, procedures, and change records.
• Participate in customer service and provide timely response to critical incidents.
• Assist with compliance, security, and audit requirements related to data center operations.
• Continuously identify opportunities to improve processes, reliability, and operational efficiency.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent practical experience.
• 8+ years of hands-on experience in data center operations, server hardware, or related infrastructure roles.
• Strong knowledge of server platforms (x86), storage systems, and enterprise networking fundamentals.
• Experience with rack installation, cabling standards, power distribution, and cooling systems.
• Familiarity with hardware diagnostics, troubleshooting methodologies, and vendor support processes (including RMA workflows).
• Ability to lift equipment (up to 50 lbs), work in raised-floor environments, and follow strict safety protocols.
• Excellent problem-solving skills, attention to detail, and the ability to work independently as well as in a team.
• Strong written and verbal communication skills.

Preferred:

• Experience with high-density GPU/AI server environments or hyperscale data centers.
• Knowledge of DCIM (Data Center Infrastructure Management) tools, monitoring platforms, or infrastructure management software.
• Certifications such as CompTIA Server+, Cisco CCNA, or relevant vendor certifications a plus (e.g., Supermicro, Dell, HPE).
• Experience supporting production environments with strict uptime requirements.

Salary Range

$120,000 - $140,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.