Service Engineer

Supermicro; Reno, Northern (NV, KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. This role is part of post-sales support and requires strong technical aptitude across server hardware, GPUs, memory, and interconnects.

The position supports the Global Service network and helps build a world-class field engineering organization, with travel to customer data centers up to 20% and collaboration with account managers and project managers.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 3-5+years’ experience in enterprise data center operations
• 3-5+years’ experience working with server, storage, compute and network hardware
• 3-5+years’ experience troubleshooting and repairing servers and networking infrastructure
• 3-5+years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory,NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Coordinate RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Skills

Server troubleshooting

Networking hardware

GPU platforms

Linux skills

Field service

Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent

Tools

Salesforce

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory,NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Coordinate RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 3-5+years’ experience in enterprise data center operations
• 3-5+years’ experience working with server, storage, compute and network hardware
• 3-5+years’ experience troubleshooting and repairing servers and networking infrastructure
• 3-5+years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Physical Requirements:

• Work is often performed indata centerenvironment,and physical dexterity is necessary to perform job functions
• Ability to lift50lbs.
• Able to utilize a \"buddy system\" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.)
• Comfortable working in an environment requiring exposure to noise
• Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required

Preferred Qualifications:

• Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
• Strong Linux skills, including system navigation, package management, process management, and basic scripting
• Experience being on-call and ability to respond to critical events as needed.
• Strong prioritization, communication, and time management skills
• Ability to work effectively in fast-paced, high-visibility environments

Salary Range

$90,000 - $110,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.