Sr. Technical Program Mgr., Robotics & Innovation - AMZL
Amazon.com Inc.
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Job summary
Amazon Logistics (AMZL) is seeking an experienced Sr. Technical Program Manager to lead end-to-end robotics and automation initiatives across our delivery-station network.
You will drive ideation through GA deployment, partnering with hardware, software, and controls teams, while aligning with senior leadership on ROI and deployment milestones. You will own pilot criteria, deployment planning, and performance ramp-up, traveling 25-50% to field sites across North America.
Qualifications
- Experience managing programs across cross functional teams, building processes and coordinating release schedules.
- 7+ years of working directly with engineering teams experience.
- Bachelor's degree in a technical field.
- 5+ years of technical product or program management experience.
- Experience managing complex, cross-functional programs involving robotics, automation, mechatronics, or industrial hardware systems.
- Experience owning/driving roadmap strategy and definition end-to-end.
- Experience working directly with engineering teams (hardware, software, controls) through the full product development lifecycle.
- Experience managing vendors, contractors, and external technology partners.
Responsibilities
- Own end-to-end program management for robotics and automation initiatives across the AMZL delivery station network - scope, schedule, cost, risk, and performance.
- Lead cross-functional teams spanning hardware engineering, software development, controls, operations, RME, process engineering, and external vendors to deliver integrated robotic solutions at scale.
- Drive the full technology lifecycle: ideation to concept design to prototyping to pilot validation to GA deployment to continuous performance improvement.
- Define pilot criteria, success metrics, and GO/NO-GO frameworks for new automation technologies entering the AMZL network.
- Develop and maintain deployment plans with critical path scheduling, resource planning, and sequencing, validated through simulation and modeling tools.
- Author business cases and strategic narratives for introducing new automation to the delivery station network; present to Director- and VP-level audiences.
- Capture voice-of-the-customer from field operations and translate insights into actionable engineering and roadmap improvements.
- Partner with BI and Data Engineering to establish KPI frameworks and dashboards for deployed robotic systems.
- Drive continuous improvement across deployment cycle time, system reliability, and throughput; identify bottlenecks and improve efficiency.
- Lead technical design reviews; propose architectures for robotic cells, autonomous vehicles, and sortation systems.
- Manage contractor and vendor relationships; ensure delivery commitments are met to quality, timeline, and cost targets.
- Lead value engineering initiatives to minimize CAPEX while maintaining performance standards.
- Travel 25-50% to delivery stations and partner sites across North America for field validation and deployment support.
Skills
Education
Tools
Job description
Job ID: 10593863 | Amazon.com Services LLC
Amazon Logistics (AMZL) is on a mission to build the most advanced last-mile delivery network in the world. Our Central Engineering – Robotics & Innovation team is at the forefront of this transformation, developing and deploying automation and robotic systems that power delivery stations across North America and beyond. Our objective is to fully automate our Delivery Stations, achieving zero-touch unit-to-recipient (UTR) operations end-to-end. We are seeking an experienced, innovative, and customer-obsessed Technical Program Manager to drive the end-to-end lifecycle of robotics and automation programs — from early ideation and concept validation through large-scale field deployment and performance ramp-up. This is a high-impact, high-visibility role that combines strategic program leadership with deep technical engagement across robotics, mechatronics, controls, and software disciplines. If you thrive in a fast-paced, entrepreneurial environment and want to make a measurable difference in how Amazon delivers to customers — come help us make history.
- Own end-to-end program management for robotics and automation initiatives across the AMZL delivery station network - scope, schedule, cost, risk, and performance.
- Lead cross-functional teams spanning hardware engineering, software development, controls, operations, RME, process engineering, and external vendors to deliver integrated robotic solutions at scale.
- Drive the full technology lifecycle: ideation to concept design to prototyping to pilot validation to GA deployment to continuous performance improvement.
- Define pilot criteria, success metrics, and GO/NO-GO frameworks for new automation technologies entering the AMZL network.
- Develop and maintain detailed deployment plans, including critical path scheduling, resource planning, and sequencing, validated through simulation and modeling tools.
- Author business cases and strategic narratives for introducing new automation to the delivery station network; present to Director- and VP-level audiences.
- Capture voice-of-the-customer directly from field operations (Ops, Maintenance, ACES, Process Engineering, Associates) and translate insights into actionable engineering and roadmap improvements.
- Partner with BI and Data Engineering teams to establish KPI frameworks and performance visibility dashboards for deployed robotic systems.
- Drive continuous improvement across deployment cycle time, system reliability, and operational throughput, identifying bottlenecks and delivering measurable efficiency gains.
- Lead technical design reviews; propose and influence solution architectures for robotic cells, autonomous vehicles, material handling, and sortation systems.
- Manage contractor and vendor relationships; ensure delivery commitments are met to quality, timeline, and cost targets.
- Lead value engineering initiatives to minimize CAPEX while maintaining performance standards.
- Travel 25-50% to delivery stations and partner sites across North America for field validation, deployment support, and stakeholder engagement.
Your day could start with a technical design review for a robotic induction system being piloted at in delivery station, shift to a vendor alignment call on a mechatronics integration timeline, and end with drafting a VP-level narrative on program status for a quarterly business review. You are the connective tissue between the engineers building the future of AMZL and the operators running it today - making sure what we invent actually works at Amazon scale, safely and reliably. It's always Day 1.
The Robotics and Innovation team within AMZL Central Engineering develops and deploys automation solutions that drive our objective of fully automated, zero-touch unit-to-recipient (UTR) delivery-station operations, eliminating manual risk and unlocking throughput at scale. We are part of the Worldwide (WW) AMZL team, partnering closely with peer Robotics and Innovation organizations across geographies to share technology, standards, and best practices. We are a set of diverse individuals who work coherently to solve customer problems with the most innovative solutions. We put heavy emphasis on empowering our employees to maintain work life harmony. The team works with innovative technologies in the market to bring into AMZL to solve complex technical problems. It is a fine balance between working on writing strategic business cases to understanding the deep human machine interfaces.
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 7+ years of working directly with engineering teams experience
- Bachelor's degree
- 5+ years of technical product or program management experience
- Experience managing complex, cross-functional programs involving robotics, automation, mechatronics, or industrial hardware systems
- Experience owning/driving roadmap strategy and definition end-to-end
- Experience working directly with engineering teams (hardware, software, controls) through the full product development lifecycle
- Experience managing vendors, contractors, and external technology partners
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience deploying robotics, autonomous vehicles, sortation, or industrial automation in a fulfillment, logistics, or manufacturing environment
- Experience with simulation and modeling tools (e.g., AnyLogic, SIM3D, NavisWorks, or equivalent)
- Knowledge of Six Sigma, Lean manufacturing, or equivalent continuous improvement methodologies
- Experience building business cases for technology adoption, including ROI modeling and pilot framework design
- Experience with Machine Learning, IoT, or AI-enabled automation platforms is a plus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for
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