Sr Technical Program Manager, Ops Infrastructure Solutions

Amazon; Nashville (TN); On-site; USD 141,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Nashville, TN seeks a Senior Technical Program Manager to lead cross-organizational initiatives in Operations Infrastructure Solutions (OIS). You will own end-to-end strategy, coordinate across Robotics, Move Off CORP, and reliability programs, and drive adoption from senior leadership.

This role requires 5+ years TPM experience, strong leadership, data-driven decision making, and travel up to 50-75%.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Bachelor's degree in engineering, computer science or equivalent

Responsibilities

• Own end-to-end program strategy, roadmap, and OP narratives for OIS infrastructure reliability across Lifecycle, Move Off Corp, and new Robotics initiatives.
• Understand system limitations, scaling factors, and architecture decisions for OIS infrastructure supporting Robotics environments.
• Manage complex initiatives spanning OIS, Robotics engineering, Field IT, and deployment teams.
• Advise Sr. Managers and Directors on program health, risk posture, and strategic trade-offs; write 6-pagers and present to Directors/VPs.
• Proactively identify and mitigate risks across aging infrastructure, migration complexity, and new initiative integration.
• Mentor TPMs/TIPMs and participate in hiring and promotion assessments.

Skills

Technical program management

Cross-functional leadership

Strategic thinking

Data-driven decision making

Stakeholder influencing

Communication of data insights

Ownership mindset

Deep product understanding

Willingness to travel

Education

Bachelor's degree in engineering, computer science or equivalent

Job description

Description

Amazon Operations Infrastructure Solutions Engineering is seeking an experienced Sr Technical Program Manager for our team. Amazon teams and systems create a complex ecosystem with coordination issues for large initiatives. As the Sr TPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation problems of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.

A Successful Candidate Will Also Demonstrate

• High attention to detail
• Ability to think strategically and execute methodically
• Demonstrated ability to influence management
• Ability to work in a fast-paced environment where continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others
• Owner mentality; willingness to roll up your sleeves and do whatever is necessary
• Demonstrated ability to dive deep in understanding the product, our business, and the market landscape
• Ability to travel 50 - 75% of the time

Key job responsibilities

• Program Strategy & Lifecycle Ownership — Own end-to-end program strategy, roadmap, and OP narratives for OIS infrastructure reliability across Lifecycle, Move Off Corp, and new Robotics initiatives. Set objectives, analyze data, and influence resource allocation across competing priorities.
• Technical Leadership — Understand system limitations, scaling factors, and architecture decisions for OIS infrastructure supporting Robotics environments. Decouple dependencies across workstreams and enlist Senior/Principal Engineers to ensure solutions scale.
• Cross-Functional Execution — Manage complex initiatives spanning OIS, Robotics engineering, Field IT, and deployment teams. Negotiate resources, make short-term vs. long-term trade-offs, unblock teams, and elevate effectively when cross-organizational dependencies create roadblocks.
• Stakeholder Influence & Communication — Advise Sr. Managers and Directors on program health, risk posture, and strategic trade-offs. Write 6-pagers, present to Directors/VPs, and build consensus across discordant stakeholder views.
• Risk Mitigation & Process Improvement — Proactively identify and mitigate risks across aging infrastructure, Corp migration complexity, and new initiative integration. Streamline processes for solution intake, deployment readiness, and field handoff.
• Mentorship & Talent Development — Mentor TPMs/TIPMs, provide constructive feedback across the Robotics and OIS ecosystem, and participate in hiring and promotion assessments.

Inclusive Team Culture

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About The Team

This role is to manage the Move off CORP project for the Fulfillment Amazon Robotics and OpsTechIT organizations. It is a large multi-year initiative, involving 50+ teams, and with significant technical complexity and visibility.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• 3+ years of software development experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 141,300.00 - 191,100.00 USD annually

USA, TX, Austin - 148,700.00 - 201,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10483540