Sr. Technical Program Manager, Hardware & Manufacturing

Serve Robotics; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Serve Robotics is seeking a Senior Technical Program Manager to oversee hardware and software programs for robotic delivery systems. You will coordinate across engineering, product, and operations to ensure timely, high‑quality delivery in a fast‑paced environment.

Ideal candidates have 3–5 years in engineering program management, strong communication, and a track record of shipping complex features in production settings.

Qualifications

• 3–5 years of engineering program management experience.
• Experience with hardware, systems, or autonomous systems development.
• Ability to articulate technical concepts to technical and non-technical partners.
• Proven track record of managing cross-functional projects and shipping features in production.
• Strong communication and stakeholder management skills.

Responsibilities

• Define project scope, timelines, milestones, resources, and risk strategies for hardware and software projects.
• Lead and coordinate hardware and software engineering teams, product managers, operations teams, and business stakeholders.
• Gather requirements, align priorities, and communicate project status updates effectively.
• Develop and implement processes that streamline workflows and improve efficiency.
• Help teams set up and execute sprints to effectively prioritize and track work.
• Analyze and update existing processes and identify areas for optimization and improvement.
• Coordinate broad communication efforts to keep all teams informed and aligned.
• Create detailed project documentation, including technical specifications, roadmaps, project plans, and status reports.

Skills

Project management

Cross-functional leadership

Technical communication

Hardware knowledge

Agile/sprints

Education

BS degree in Mechanical, electrical, mechatronics or equivalent engineering

Job description

EY Entrepreneur Of The Year® 2025 Bay Area Award Winner 2025

Fast Company 15 Tech Startups to Watch 2022

Fast Company Innovation by Design Awards Honorable Mention 2022

TED Conference Featured Talk 2020

Fast Company Innovation by Design Awards Honorable Mention (Mobility) 2019

Our mission

Serve is delivering a sustainable future, designed to center peopleand our communities. Our team is founded by serial entrepreneurs
and veteran leaders in robotics and artificial intelligence.

Our values

Empower people

We serve our neighborhoods and support local businesses. We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy, because we think that’s the best way to solve the big problems and to build a sustainable future.

Be passionate, be authentic, be kind

We are mission driven. We value each other and our community. We celebrate milestones and moments, both at Serve and in our personal life.

Both to our customers or to each other! We exceed customer expectations. We bring joy to our work and to our neighborhoods.

A letter from the CEO A l e t t e r f r o m t h e C E O

Serve started with an insight: that delivery could be smarter, kinder, safer, and more in sync with how we live now. What if delivery didn’t mean more cars, more noise, more stress?

So we built something small, quiet, thoughtful. A robot that rolls at walking speed, waits its turn at crosswalks, and fits into the rhythm of everyday life. It has 98% less emissions, 90% less weight, and 99% less kinetic energy than a car.

Robots are not the future. They’re right here, right now!

Roll with us

What to expect afterapplying

You’ll have a contact person at Serve for every step of your interview.

Sr. Technical Program Manager, Hardware & Manufacturing

Location

Employment Type

Full time

Location Type

Remote

Department

Program Management & QA

Compensation

The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

This role will be focused on overseeing the planning, execution, and optimization of complex technical projects related to the company’s hardware, software, manufacturing test, and deployment efforts. The TPM will help coordinate efforts across mechanical, electrical, embedded, systems, manufacturing, and operations teams to ensure smooth hand-offs and efficient delivery of components, robots, and software. The TPM will need to deeply understand technical systems and processes to identify potential roadblocks and drive continuous improvement initiatives. The role will also help develop and implement processes to help the organization streamline and advance initiatives to help with robot upgrades, product development processes, and new feature development.

Responsibilities

Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various hardware and software projects including robot feature development, continuous upgrade projects, and new product development.

Lead and coordinate efforts across hardware and software engineering teams, product managers, operations teams, and business stakeholders

Gather requirements, align priorities, and communicate project status updates effectively.

Develop and implement processes that streamline workflows and improve efficiency.

Help teams set up and execute sprints to effectively prioritize and track work.

Analyze and update existing processes and identify areas for optimization and improvement.

Coordinate broad communication efforts to keep all teams informed and aligned.

Create detailed project documentation, including technical specifications, roadmaps, project plans, and status reports to maintain transparency and accountability.

Qualifications

BS degree in Mechanical, electrical, mechatronics or another equivalent engineering discipline

3-5 years of experience in engineering program management, or technical program management

3-5 years experience with hardware, systems,, or autonomous systems development processes

Experience successfully articulating technical concepts to both technical and non-technical partners

Strong track record of managing complex cross-functional projects and shipping product features in a production environment

Experience building strong working relationships with senior leaders and engineers across functions and departments

Ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience

What Makes You Stand Out

MS degree in Mechanical, electrical or another equivalent engineering discipline

Experience in robotics and autonomous systems, especially ones running in public spaces

Experience with products that include policy or regulatory aspects