Sr. Technical Program Manager, Amazon Rufus

Amazon Inc.; Palo Alto, Northern (CA, KY); Hybrid; USD 171,000 - 231,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Technical Program Manager to lead high-visibility programs for Rufus, our LLM-based conversational shopping experience. You will partner with software teams to deliver critical infrastructure and delightful customer features, while scaling processes and governance.

You will mentor engineers and PMs, use data to drive improvements, and collaborate with senior leaders across Search and related orgs to ensure on-time, high-quality delivery in a fast-paced environment.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Running high visibility programs across multiple teams in Amazon Rufus.
• Managing stakeholders across these teams as well as senior leadership of Search and adjacent orgs.
• Mentoring and growing other technical leaders to help them scale and lead mission critical initiatives.
• Using data and key metrics, to drive improvements that enhance our operational effectiveness.

Skills

Tech program management

Engineering collaboration

Data-driven decisions

Stakeholder management

Release coordination

Job description

Sr. Technical Program Manager, Amazon Rufus

Job ID: 10510566 | Amazon.com Services LLC

Amazon Conversational Search is the exciting new LLM-based feature in the Amazon App / Desktop to allow customers to engage with Amazon in natural language conversations. We are looking for a Senior Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space.

A day in the life

• Running high visibility programs across multiple teams in Amazon Rufus.


• Managing stakeholders across these teams as well as senior leadership of Search and adjacent orgs.


• Mentoring and growing other technical leaders to help them scale and lead mission critical initiatives.


• Using data and key metrics, to drive improvements that enhance our operational effectiveness.

About the team

We are a part of Amazon Search focused on building a LLM-based conversational shopping experience called Rufus (search for Amazon Rufus). Our goal is to allow customers to intuitively engage with Amazon in natural language to get the most convenient shopping experience.

Basic Qualifications

• 5+ years of technical product or program management experience


• 7+ years of working directly with engineering teams experience


• 3+ years of software development experience


• 5+ years of technical program management working directly with software engineering teams experience


• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience


• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules


• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSU). Final compensation will be determined based on factors including experience, qualifications, and location.

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)


• 401(k) matching


• paid time off


• parental leave

USA, CA, Palo Alto - 171,000.00 - 231,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.