Sr. Technical Program Manager - AI Relevance & Personalization, Personalization

Amazon; Seattle (WA); On-site; USD 133,000 - 232,000; Full time

Job summary

A leading company in e-commerce is seeking a Sr. Technical Program Manager to lead AI-driven personalization projects. The successful candidate will develop metrics frameworks and collaborate with cross-functional teams to enhance customer experience through advanced AI techniques, handling large-scale technical initiatives effectively.

Qualifications

• 7+ years of experience working directly with engineering teams.
• 5+ years of technical product or program management experience.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses.

Responsibilities

• Define and create universal metrics framework for measuring relevance across Amazon.
• Drive large-scale technical programs across personalization initiatives.
• Build AI/ML-powered measurement systems to evaluate personalization effectiveness.

Skills

Program Management

Technical Leadership

AI/ML Systems Development

Metrics Development

Job description

Sr. Technical Program Manager - AI Relevance & Personalization, Personalization

Job Summary:

Are you passionate about using AI to revolutionize how millions of customers discover products they'll love? We're looking for a technical leader to transform how Amazon measures and improves how we personalize every customer interaction through evolving AI and machine learning.

You will define, create, and own the universal metrics framework that will be used across Amazon's entire shopping organization to measure and improve the relevance of content and messaging. Working hands-on with data scientists and engineers, you'll develop sophisticated measurement systems that combine AI and customer insights to evaluate personalization effectiveness across all customer touchpoints.

In this role, you'll partner with teams across Amazon - including Shopping, Advertising, Prime Video, Kindle, and Alexa - to implement these metrics and ensure relevance is measured consistently. You'll pioneer new ways to use Large Language Models and AI to automatically detect and enhance relevance across our entire ecosystem, ensuring customers see the right content at the right time.

We're building something special - a unified personalization system that understands customers deeply and adapts in real-time to their needs. If you're excited about combining technical leadership with hands-on metric development to solve challenging problems that delight customers, we want to talk to you.

This is a unique opportunity to shape the future of AI-powered personalization at global scale, while working with the latest technologies and some of the brightest minds in the field.

Key job responsibilities
Metrics Development & Strategy
* Define and create universal metrics framework for measuring relevance across Amazon
* Build AI/ML-powered measurement systems to evaluate personalization effectiveness
* Develop automated reporting mechanisms for senior leadership visibility
* Create standardized methodologies for measuring relevance across business contexts

Technical Leadership
* Own technical vision for AI-powered personalization systems and recommendation engines
* Drive development of LLM-based systems to detect and improve relevance
* Establish technical standards for relevance measurement across organizations
* Lead architecture decisions for scalable, reusable AI solutions

Cross-Organization Partnership
* Build strategic partnerships with Shopping, Advertising, Prime Video, Kindle, and Alexa teams
* Drive adoption of unified relevance metrics across business units
* Lead cross-functional working groups to align on measurement approaches
* Present progress and insights to senior leadership

Program Execution
* Drive large-scale technical programs across personalization initiatives
* Create and maintain multi-team technical roadmaps
* Ensure high standards for data quality and measurement accuracy
* Lead experimentation to validate new approaches to relevance measurement

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.