Sr Technical Program/Delivery Manager

InRhythm; New York (NY); On-site; USD 130,000 - 145,000; Full time

Job summary

InRhythm seeks a Technical Program/Delivery Manager to optimize resource deployment and ensure client satisfaction. You'll manage critical partnerships, lead project teams, and drive operational excellence while collaborating with various stakeholders. Ideal candidates have 7-10 years in program management, excellent communication skills, and a commitment to delivering high-quality service.

Benefits

Comprehensive Medical, Dental, and Vision Plans

401(k) Matching

Paid Parental Leave

Scalable PTO

Qualifications

• Minimum of 7-10 years in Resource Management or Program Management.
• Experience with Fortune 500 clients and people-based consulting solutions.
• Ability to manage confidential information appropriately.

Responsibilities

• Manage relationships and communications with key partners.
• Conduct progress reviews to assess project outcomes.
• Collaborate effectively with sales and client stakeholders.

Skills

Critical thinking

Problem-solving

Communication

Conflict resolution

Flexibility

Education

BA or BS undergraduate degree

Master's Degree (nice to have)

Tools

Salesforce.com

Job description

Who Is InRhythm?

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

What We Do At InRhythm

We bring enterprises' most urgent and important products to market with high velocity, high quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

Weʼre Looking For A Technical Program/Delivery Manager Delivery Management is the science and art of efficient and effective deployment and redeployment of InRhythmʼs resources as and when they are needed.

This function aims to proactively engage with consultants and the engineering community, gain a meaningful understanding of their skills, experience, and aspirations and identify the right opportunities for them.

This individual will manage resources and engagements across the entire organization and work with Recruiting and Sales to ensure that the open roles are closed as quickly as possible.

As a Technical Program/Deliver Manager, you should have a comprehensive understanding of the digital landscape, strong client relationships skills, and the ability to recommend growth strategies that will impact the bottom line.

Ultimately, the goal is to grow existing accounts by fostering a dynamic, long-term management partnership with our clients through referrals and top-notch customer service. Day-to-day activities include communicating directly with client stakeholders, tracking key performance metrics, leading project teams, managing timelines & budgets, resource allocation, developing organizational charts and developing strategic roadmaps.

This is a very hands-on role and is responsible for keeping the operations team fully updated on all feedback coming from the client and ensuring that they adhere to client expectations.

The Technical Delivery Manager will also assign team members to specific tasks within the project and deploy resources, as needed, to support client engagements under their management.

As a leader of the engagement team, the Technical Delivery Manager holds regular team meetings to review current work and make regular reports to senior management about how InRhythm teams and customer relations are performing.

This individual will be responsible for managing resources and engagements as well as working with Practice Operations, Recruiting, Sales, and Finance to ensure that the projects are running at maximum efficiency and with the highest levels of client satisfaction.

What You'll Do:

• Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management Utilize roadmaps, project plans, and schedules to oversee all activities within delivery Conduct progress reviews to assess project outcomes and build confidence that projects will deliver to time, budget, and agreed standards Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders.
• Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization Drive operational excellence while ensuring the successful delivery of projects against strategic priorities.
• Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team Advise recruiting, account managers, sales, and executive leadership on how best to engage in the resource management processes, and make recommendations for improved outcomes Collaborate with recruiting and operations teams to provide a smooth onboarding and first-deployment experience to our new hires Create burn reports and provide financial data to internal stakeholders and clients.
• Understand, internalize client-centric requirements, meet with practice head, account exec to understand exact needs and take the lead in getting the right teams in the right seats. Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench.
• Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics.
• Utilize all available RM tools and resources to identify candidates and develop creative staffing solutions for open resource requests and open projects Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for InRhythm engineers Escalate sensitive or high-risk staffing situations to HR and executive leadership, as appropriate Actively maintain one-on-one relationships with InRhythm engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching.

Requirements & Responsibilities :

• Minimum of 7-10 years of experience in Resource Management, Program/Project Management, Consultant Operations, Recruiting, or Talent Acquisition for a Professional Services Organization History of opening or managing 2+ people-based consulting engagements within Fortune 500 enterprise accounts, resource management, and an understanding of people-based consulting solutions.
• Experience in Software Web/Mobile/Cloud) Application and IT Services Delivery. Strong experience managing client issue resolution.
• Strong critical thinking, analysis, and problem-solving skills Strong conflict resolution skills, including the ability to negotiate and influence others Strong written and oral communication skills Ability to multitask and prioritize tasks appropriately .
• Ability to work both independently and collaboratively with large teams Ability to manage confidential information appropriately and professionally Strong competency in core professional skills, especially, attention to detail, responsiveness, follow-through, flexibility, initiative, and tact Strong proficiency with Salesforce.com as a Client management and Resource Management tool. BA or BS undergraduate degree. A Master's Degree is nice to have.

Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate “scale” with the addition of this role to our community.

At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO For NYC based roles).

The hiring range for this position in New York, NY is 130,000 145,000 per year, base salary.

The base pay actually offered will take into account internal equity and may vary depending on the candidateʼs geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.