Senior Program Strategy and Delivery Manager

airbnb, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Airbnb is seeking a Senior Program Strategy and Delivery Manager for its Fraud and Safety Operations Team. In this role, you will lead the development of key programs enhancing user trust and customer experience. Your leadership and strategic skills will play a critical role in shaping our defense systems and fostering collaboration across teams.

Benefits

Bonus opportunities

Equity options

Employee Travel Credits

Qualifications

• 10+ years of experience driving complex cross-functional programs.
• Expert understanding of project management fundamentals.
• Experience in a highly cross-functional environment.

Responsibilities

• Manage program roadmap and track critical milestones.
• Drive cross-functional programs from ideation through launch.
• Collaborate with management to evaluate strategy effectiveness.

Skills

Problem Solving

Communication Skills

Leadership Influence

Education

Bachelor's degree in Engineering or Sciences

Professional Program Management certification

Job description

Senior Program Strategy and Delivery Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

As a Senior Program Strategy and Delivery Manager in Airbnb's Fraud and Safety Operations Team, you will have a unique opportunity to shape the future of our Defense systems. In this role, you will be responsible for driving the development and implementation of programs/initiatives that will impact the way we deliver a Trusted user journey and customer experience for Airbnb hosts and guests. You will create, manage, and maintain the roadmap of key programs/initiatives ensuring alignment with Airbnb’s business objectives. You will drive end-to-end delivery for products that make Airbnb a safe and reliable platform.

Working closely with cross-functional or organizational teams, you will collaborate on the design and execution of transformative Fraud and Safety Operations solutions. Your ability to think strategically and identify opportunities and gaps will be crucial in unlocking more value for hosts and guests and ensuring that Airbnb remains at the forefront of the industry.

You will report to the Senior Manager for Fraud and Safety Operations Program Management. This role will require strong leadership skills, as you will be responsible for working closely with many cross functional stakeholders. Your ability to inspire and motivate others will be essential in fostering a collaborative and high-performing work environment.

About You:

• You have experience partnering with management to deliver strategic objectives that have material impact on key business metrics
• You have a proven track record of launching complex products in highly constrained environments through the full scope of the product development lifecycle
• You have phenomenal problem solving skills
• You are detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to identify and manage blocking issues
• You build great relationships and can collaborate with management to drive alignment across large cross-functional teams
• You enjoy learning how products are built and run, and can distill complex systems and processes into simple written and verbal communications
• You are excellent at connecting the dots across initiatives and ensuring teams are focused on delivering what matters most

A Typical Day:

• Build relationships within the Fraud and Safety Operations team and across Airbnb to facilitate successful development and delivery of the roadmap
• Manage program / initiative roadmap, consistently evaluating new potential entrants to ensure alignment with goals
• Understand and articulate how initiatives and projects contribute to overall strategic priority metrics. In partnership with management define metrics and create explanations of how your work contributes to overall goals
• Track critical milestones within to ensure progress is being achieved and report out on progress against roadmap
• Engage with cross functional team members to support resolution of issues impeding progress
• Lead cross-organization teams and program team driving cross-functional programs post exit from ideation phase through launch
• Collaborate with management and cross-functional team to monitor and evaluate the effectiveness of strategies, adapting them as necessary to meet evolving business needs and market conditions

Your Expertise:

• 10+ years of experience driving complex cross-functional programs
• Expert understanding of project management and maturation fundamentals
• Excellent communication, engagement and leadership influence skills
• Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative
• Thrives in ambiguity and expertly brings order to chaos
• Professional Program Management certification preferred
• Bachelor's degree in Engineering or Sciences preferred

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.