Sr. Technical Product manager (Conversational AI & Employee Experience)

Us Bank; Hopkins (MN); On-site; USD 133,000 - 157,000; Full time

Job summary

U.S. Bank is seeking a Technical Product Manager to own strategic product management for an assigned technical product line in support of Enterprise goals. You will align with stakeholders, define roadmaps, and ensure delivery of marketable capabilities across engineering teams.

Responsibilities include backlog ownership, cross-functional collaboration, and tracking performance metrics to drive improvements while leveraging OKRs to guide priorities in a regulated, enterprise AI environment.

Qualifications

• Technical Product Management experience.
• Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms.
• Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.
• Hands-on experience implementing Agentic AI architectures, autonomous workflows, multi-agent orchestration, and AI-driven automation solutions.
• Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.

Responsibilities

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap and success measures.
• Drives product development with backlog ownership and collaboration across teams for faster speed to market.
• Defines and delivers product performance goals across Enterprise users and SDLC adoption.
• Develops, analyzes, monitors, and reports on performance metrics to identify trends and opportunities.
• Leverages OKRs to drive roadmap priorities and business outcomes.
• Engages with executives to drive enterprise AI adoption and organizational change management.

Skills

Enterprise AI

Product roadmapping

Stakeholder alignment

Backlog ownership

Cross-functional leadership

Agile methods

Tools

Microsoft Copilot

Azure AI Services

Azure OpenAI

Semantic Kernel

Copilot Studio

Moveworks

Nexthink

ServiceNow

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams.

As a Technical Product Manager, you will:

• -Aligns the strategic vision with cross-functional stakeholders to shape outcome‑based product roadmap, product risk, investment areas and success measures.
• -Drives product development with ownership of backlog and actively engages cross‑functional stakeholders to enable faster speed to market.
• -Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• -Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• -Develops, analyzes, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• -Uses performance metrics to drive towards progress on identified strategies and initiatives.
• -Leverages OKRs (Objectives and Key Results) to drive roadmap priorities

Basic Qualifications

Technical Product Management experience

Preferred Skills/Experience

• Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms supporting IT, HR, workplace services, and employee experience initiatives.
• Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.
• Hands‑on experience implementing Agentic AI architectures, autonomous workflows, multi‑agent orchestration, and AI‑driven automation solutions.
• Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.
• Demonstrated success leading Moveworks, Nexthink, ServiceNow, or similar Digital Employee Experience (DEX) and employee support platforms.
• Strong understanding of enterprise APIs, event‑driven architectures, integration platforms, workflow orchestration, and automation technologies.
• Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI, security, privacy, governance, and compliance controls.
• Knowledge of endpoint analytics, proactive remediation, self‑healing technologies, digital workplace automation, and employee productivity platforms.
• Proven ability to define AI product strategy using adoption metrics, conversation analytics, self‑service optimization, ticket deflection, and business outcome measurements.
• Experience leading cross‑functional teams and influencing executives to drive enterprise AI adoption, organizational change management, and innovation programs.

"This position is not eligible for visa sponsorship'"

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.