sr. technical product manager- Collaboration Engineering & Enterprise Ai

Starbucks Coffee Company; Nashville (TN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition reimbursement via Starbucks/AS

Paid time off & holidays

Stock program & equity options

Job summary

Starbucks Coffee Company is seeking a Senior Technical Product Manager to shape enterprise AI and collaboration experiences across Microsoft 365 and Azure. You will translate partner needs into clear requirements, prioritize work, and drive roadmap execution with engineering, security, and business stakeholders.

You will own AI-enabled capabilities, define health metrics, and ensure solutions meet security, accessibility, and reliability standards across the platform stack.

Qualifications

• 7+ years in product management, technical product management, platform delivery, or enterprise technology roles.
• Experience owning roadmaps, defining requirements, managing backlogs, and delivering complex tech products.
• Strong understanding of Microsoft 365 platforms and enterprise collaboration tech.
• Experience with enterprise AI platforms (Copilot Studio, Azure AI or similar).
• Knowledge of enterprise architecture, secure design, accessibility, and responsible AI.

Responsibilities

• Lead cross-functional delivery across engineering, architecture, security, and data teams.
• Ensure solutions meet security, compliance, accessibility, reliability, and enterprise standards.
• Manage intake, prioritization, and governance for AI and collaboration initiatives.
• Translate partner needs into clear product requirements, epics, and user stories.
• Support AI capabilities including AI agents, RAG-based experiences, and enterprise search.
• Define product health metrics and measure adoption, engagement, reliability, and impact.
• Contribute to product vision and drive roadmap execution for enterprise AI and collaboration.

Skills

Microsoft 365 platforms

Enterprise AI platforms

Roadmap ownership

Requirements management

Backlog management

Security & compliance mindset

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Engineering, Business, IT, or related field

Tools

Copilot Studio

Azure AI

Azure OpenAI

Job description

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. This role is central to shaping how our partners collaborate, discover knowledge, and leverage enterprise AI to drive productivity and innovation at scale.

We are seeking a Senior Technical Product Manager to help deliver secure, scalable enterprise AI and collaboration experiences across Microsoft 365 and Azure. This role partners closely with engineering, architecture, security, and business stakeholders to translate partner needs into product requirements, prioritize work, manage dependencies, and drive roadmap execution for collaboration and AI-enabled productivity platforms.

Key Responsibilities

• Lead cross-functional delivery across engineering, architecture, security, and data teams to implement scalable, secure AI solutions
• Collaborate with engineering and architecture teams to ensure solutions align with security, compliance, accessibility, reliability, and enterprise standards
• Manage intake, prioritization, and governance processes for assigned AI and collaboration initiatives
• Translate partner needs and business opportunities into clear product requirements, epics, user stories, and success measures
• Support AI-enabled capabilities including AI agents, RAG-based experiences, and enterprise search using Azure AI Search, Elastic, and similar platforms
• Define product health metrics and measure adoption, engagement, reliability, compliance, and business impact
• Contribute to the product vision and own roadmap execution for enterprise AI, collaboration, and productivity capabilities within assigned product areas

Required Qualifications

• 7+ years of experience in product management, technical product management, platform delivery, or enterprise technology roles
• Experience owning roadmaps, defining requirements, managing backlogs, and delivering complex technology products or platforms
• Strong understanding of Microsoft 365 platforms and enterprise collaboration technologies
• Experience with enterprise AI platforms such as Copilot Studio, Azure AI, or similar technologies
• Understanding of enterprise architecture, secure product design, accessibility, compliance, and responsible AI considerations
• Bachelor’s degree in computer science, Engineering, Business, Information Technology, or related field, or equivalent experience

Preferred Qualifications

• Working knowledge of RAG pipelines, AI agents, or multi-agent systems
• Experience with enterprise search, knowledge management, or AI-enabled productivity platforms
• Familiarity with Azure OpenAI, Vertex AI, AWS Bedrock, or similar AI platforms
• Proven ability to influence without authority and communicate clearly with business and technology stakeholders

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.