Sr. Technical Product Manager, Aviation Safety Management SaaS- Cary, NC

Futurerecruit.net; Raleigh (NC); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Sr. Technical Product Manager for their Aviation Safety Management SaaS. In this dynamic role, you will take complete ownership of the Baldwin SMS software, transforming high-level business requirements into actionable tasks and collaborating closely with engineers and customers. Your structured logical thinking and analytical skills will be essential in simplifying complex concepts and making quick decisions. This hybrid position offers a competitive salary and a supportive work environment, making it an exciting opportunity for those ready to make an impact in a growing field.

Benefits

Medical, dental and vision insurance

Paid parental leave

401k plan with company match

HSA/FSA programs

20 days PTO

Qualifications

• Experience managing a complex SaaS product in a small-to-medium company.
• Ability to simplify complex concepts and communicate effectively.

Responsibilities

• Take ownership of the Baldwin SMS software and transform business requirements into tasks.
• Collaborate with engineers and assist customer support with product issues.

Skills

Product Management

SaaS

API Documentation

SQL Queries

Analytical Skills

Troubleshooting

Structured Logical Thinking

Multitasking

Tools

JIRA

Postman

Job description

Sr. Technical Product Manager, Aviation Safety Management SaaS- Full-Time
Location: Cary, NC, 27513
What you will be doing:

• Take complete day-to-day ownership of the Baldwin SMS software.
• Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software.
• Transform high-level business requirements into actionable development tasks in JIRA.
• Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions.
• Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS.
• Assist customer support with troubleshooting product issues, as necessary.
• Perform pre-release testing and troubleshoot reported issues as they arise.
• Assist with drafting product documentation and knowledge base articles.
• Maintain product-related communication with customers and third-party vendors.

Experience you will need:

• Experience being the primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment.
• Results oriented & ready to take on the responsibility of making quick decisions and reducing the 'idea to code-in-production' cycle.
• Structured logical thinking: able to simplify complex concepts, devise workable solutions and communicate clearly both internally and externally.
• Experience working with API documentation, JSON file structure, SQL queries, and API testing using Postman or a similar tool.
• Ability to multitask and work in an unstructured small team environment.
• Ownership mentality; ability to make decisions under pressure; have analytical and troubleshooting skills, and an attentiveness to details.
• This is a hybrid position, requiring 2-3 days a week in the Cary, North Carolina office.

Top Reasons to work with our client:

• Competitive salary commensurate with experience!
• Medical, dental and vision insurance for you and your family!
• Paid parental leave for eligible new parents!
• 401k plan with a company match!
• HSA/FSA programs!
• 20 days PTO!