Sr. Technical Consultant ITOM , [IT, Employee, Platform, Customer] Workflow Products Expert Imp[...]

ServiceNow; Addison (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Sr. Technical Consultant ITOM to join their Customer Outcomes team. This role focuses on configuring and customizing ServiceNow products, leading workshops, and providing technical guidance to clients. The ideal candidate will have extensive experience in technology integration and a strong customer-centric approach.

Qualifications

• 8+ years of experience in configuration and development of complex technologies.
• Experience with web technologies and SaaS platforms.

Responsibilities

• Supporting customer-specific process definition and gap analysis.
• Leading design workshops and guiding documentation efforts.
• Mentoring team members and supporting sales activities.

Skills

Interpersonal Skills

Customer-Centric Approach

Education

ServiceNow Certified System Administrator

Solution Implementation Specialist

Tools

XML

HTML

JavaScript

Web Services

LDAP

SSO

Job description

Sr. Technical Consultant ITOM, [IT, Employee, Platform, Customer] Workflow Products Expert Implementation Services

Join us to apply for the Sr. Technical Consultant ITOM, [IT, Employee, Platform, Customer] Workflow Products Expert Implementation Services role at ServiceNow.

This role involves working with the Customer Outcomes team to help clients achieve their business goals through the ServiceNow platform. You will be responsible for configuring and customizing ServiceNow products, leading technical workshops, developing integrations, and providing technical guidance and training to clients and team members.

Key Responsibilities include:

• Supporting customer-specific process definition, re-engineering, and gap analysis.
• Advising on standard capabilities of ServiceNow solutions to improve processes.
• Leading design workshops and guiding documentation efforts.
• Developing integrations and portal components.
• Leading technical project delivery and overseeing solution quality.
• Mentoring team members and supporting sales activities.

Qualifications include:

• ServiceNow Certified System Administrator (CSA) and relevant Solution Implementation Specialist certifications.
• 8+ years of experience in configuration and development of complex technologies, including integrations and portals.
• Experience with web technologies (XML, HTML, JavaScript, Web Services, LDAP, SSO, etc.) and SaaS platforms.
• Strong understanding of related systems like Workday, Oracle, SAP, etc.
• Excellent interpersonal skills and a customer-centric approach.

Additional details about work personas, equal opportunity policies, accommodations, and export regulations are included in the original description.