Sr. Technical Business Analyst DM

Abbott; Madison (WI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott in Madison, WI seeks a Senior Application Analyst DM to drive design, configuration, upgrades, and improvements of the SAP DM module. You will be the primary support contact for end users and guide workflow design, testing, and deployment across Digital Manufacturing, PPDS and Quality Management areas.

You will mentor a team of analysts, collaborate with cross‑functional partners and external vendors, and own the scope, schedule, and quality of software projects while ensuring alignment

Qualifications

• 5+ years in a hands-on technical role related to project delivery or systems development.
• Experience as a subject matter expert in SAP Digital Manufacturing, PPDS, or Quality Management.
• Experience leading projects and coordinating cross-functional teams.

Responsibilities

• Design and implement solutions for complex business problems within SAP DM, PPDS, and QM.
• Lead configuration, testing, and deployment of system changes.
• Mentor peers and coordinate with business stakeholders and vendor staff.
• Provide end-user support and maintain system documentation.

Skills

SAP Digital Manufacturing

PPDS

Quality Management

Cross-functional collaboration

Leadership

Education

Bachelor's Degree in related field

GED with 4 years relevant experience

Tools

SAP

SAP MM/PP

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Position Overview

The Senior Application Analyst DM will work on software Design, configurations, upgrades, and improvements of the SAP DM module. As the primary support contact for application end‑users, the Senior Application Analyst will work to identify issues that arise in the Digital Manufacturing, PPDS and Quality Management areas, as well as issues that impact other application teams, and work to resolve them. This role will guide workflow design, build, and test systems and analyze other technical issues associated with the lab operation and/or business software. The Senior Application Analyst supports the application or Project Manager and has responsibility for the scope, schedule, and quality of the software project in relation to the applications. The Senior Application Analyst DM plays a critical role in managing and optimizing our Digital Manufacturing platform, primarily Digital Manufacturing, PPDS, Quality Management in SAP. This role is expected to have a high‑level understanding of business processes, systems and integration methodologies. The Senior Application Analyst will have an in‑depth knowledge of SAP Digital manufacturing, PPDS and Quality management SAP configuration surrounding Manufacturing capabilities. They will have a proven ability to lead and mentor a team of analysts, providing guidance and support. This role will require a strong focus on providing excellent support to end‑users, as well as effective communication and collaboration skills to work with cross‑functional teams and external partners.

Essential Duties

• Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
• Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
• Responsible for independent development and configuration of an assigned application.
• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
• Develop new processes and procedures to meet current challenges.
• Create and maintain system documentation.
• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor's implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in developing documentation and participate in training and work with end users.
• Troubleshoot problems and questions and provide regular updates on status to key business stakeholders.
• Serve as a subject matter expert of assigned applications.
• Provide end‑user production support for issues entered issue tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to other team members.
• Act as delegate for leadership regarding incident or problem resolution.
• Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
• Lead internal process design and documentation to drive continuous improvement for the IT department or team.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications.
• Apply flexibility with respect to changing end‑user business needs.
• Apply strong analytical skills, business intuition, and organizational ability.
• Apply strong problem‑solving skills.
• Apply excellent interpersonal and communication skills.
• Ability to operate in a cross‑functional and complex matrix environment.
• Ability to be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work nights and/or weekends, as needed.

Minimum Qualifications

• Bachelor's Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the preferred qualifications and essential duties in lieu of Bachelor's Degree.
• 5+ years of experience in a hands‑on technical role through technical project management, systems development, or other similar role relating to the essential duties of the position.
• 2+ years of experience serving as a subject matter expert in a capacity that is relevant to the area this role will focus/support.
• Demonstrated ability to assist with the implementation of project and systems delivery methodologies.
• Demonstrated flexibility with respect to changing end‑user business needs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• In‑depth knowledge of SAP Digital manufacturing Module and Quality Management design and configuration.
• In‑depth knowledge of SAP MM/PP design and configuration.
• Manufacturing and Quality modules of SAP.
• Experience leading complex projects and coordinating work amongst a cross‑functional team.

The base pay for this position is $78,000.00 – $156,000.00

JOB FAMILY: Product Management

DIVISION: ONCO Cancer Diagnostics

LOCATION: United States > Madison : 1 Exact Lane

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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