Sr. Technical Account Manager - Remote

Remote; San Francisco (CA); Remote; USD 128,000 - 220,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Flexible PTO

Parental leave (18 weeks)

Commuting benefits

Job summary

Highspot is seeking a Technical Account Manager to bridge our platform and mid-to-upper market customers, delivering hands-on technical guidance, guiding AI-enabled workflows, and translating data into actionable business insights.

You'll collaborate with Customer Success, Sales, Implementation, Support and Engineering to ensure adoption, retention, and expansion, while guiding customers through complex integrations and measuring success via health metrics.

Qualifications

• 4+ years in a client-facing technical role delivering solution value.
• Strong technical aptitude to learn and troubleshoot complex systems.
• Solid understanding of software development, integrations, and SaaS architectures.
• Experience with enterprise change management and digital transformation.
• Familiarity with health metrics, adoption frameworks, or outcome-based planning.
• Comfort interpreting platform analytics and turning data into business insights.
• Familiarity with AI-driven product features and practical adoption.
• Clear, confident communicator with technical and executive stakeholders.
• Ability to manage multiple customer engagements with high quality.
• Experience integrating CRM and SSO tech, plus REST APIs.

Responsibilities

• Become a leading product expert across the Highspot platform and integrations.
• Serve as the primary technical contact for mid-to-upper market customers.
• Provide proactive technical guidance and best-practice recommendations.
• Help customers interpret analytics and translate insights into ROI.
• Partner with CSMs, AEs, Implementation, Support, and Product/Engineering to drive retention.
• Lead regular customer meetings with progress updates and next steps.
• Identify opportunities for product enhancements from feedback and usage patterns.
• Manage expectations and deliverables with clear communication.

Skills

Client-facing technical role

Strong technical aptitude

SaaS architectures

Enterprise change management

Adoption frameworks

Platform analytics

AI-driven product features

Clear communication

Problem solving

Multiple engagements

CRM integrations

Tools

CRM platforms

SSO technologies (SAML, OIDC, SCIM)

REST APIs

MCPs

Email deliverability

Job description

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success. You’ll serve as the bridge between our platform and the customers who rely on it – delivering hands‑on technical guidance, helping teams adopt AI‑powered capabilities, and translating platform data into actionable business insights. This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders.

Travel Expectations

Expect approximately 15% travel for on‑site customer engagements.

What You’ll Do

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.

• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.

• Provide proactive technical guidance and best‑practice recommendations, including how to leverage AI‑powered features and workflows, as well as automation capabilities.

• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.

• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.

• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.

• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Your Background

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.

• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.

• Solid understanding of software development processes, integrations, and modern SaaS architectures.

• Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.

• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome‑based success planning).

• Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.

• Familiarity with AI‑driven product features and an ability to guide customers on practical AI adoption within their workflows.

• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.

• Strong problem‑solving skills with a bias toward creative, customer‑centric solutions.

• Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.

• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

This position is available either in‑office or remote, as applicable, at the following locations:

Arizona - Remote

Arkansas - Remote

California - Remote

Connecticut - Remote

Florida - Remote

Georgia - Remote

Idaho - Remote

Illinois - Remote

Maryland - Remote

Massachusetts - Remote

Michigan - Remote

Minnesota - Remote

Missouri - Remote

Montana - Remote

Nevada - Remote

New Hampshire - Remote

New Jersey - Remote

New York - Remote

North Carolina - Remote

Ohio - Remote

Oregon - Remote

Pennsylvania - Remote

South Carolina - Remote

Tennessee - Remote

Texas - Remote

Utah - Remote

Virginia - Remote

Washington - Remote

Washington - Seattle

Washington, D.C. - Remote

Wisconsin - Remote

Compensation and Benefits

Base salary range: $128,000 - $220,000.

The above represents total expected compensation for this role. Actual compensation will depend on various job‑related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

• Comprehensive medical, dental, vision, disability, and life benefits

• Health Savings Account (HSA) with employer contribution

• 401(k) Matching with immediate vesting on employer match

• Flexible PTO

• 8 paid holidays and 5 paid days for Annual Holiday Week

• Quarterly Recharge Fridays (paid days off for mental health recharge)

• 18 weeks paid parental leave

• Access to Coaches and Therapists through Modern Health

• 2 volunteer days per year

Commuting benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.