Sr. Technical Account Manager - Enterprise, Amazon Leo

Socket.dev; Los Angeles (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Amazon Leo is seeking a Sr. Technical Account Manager to act as the primary technical contact for North American enterprise customers, guiding deployment, integration, and ongoing support for satellite connectivity.

You will collaborate with Engineering and Customer Delivery teams to ensure high-performance service delivery, run technical reviews, and lead post-sales enablement initiatives. Fluency in English and strong leadership in customer-facing roles are required.

Qualifications

• Bachelor's degree in a STEM field or equivalent industry experience.
• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
• Experience leading in a customer-facing role in the technology industry or equivalent.
• Experience managing executive customer relationships and key business stakeholders.
• Experience prioritizing and delivering projects on time in a fast-moving environment.
• Speak, write, and read fluently in English.
• Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

Responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery.
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards.
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments.
• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities.
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols.
• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation.
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance.
• Identify opportunities to improve customer technical capabilities through training, certification programs and technical enablement initiatives.
• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions.
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams.

Skills

Technical account management

Customer-facing experience

Executive relationship management

English fluency

Education

Bachelor's degree in STEM field

Tools

AWS cloud app development

DevOps

Site Reliability Engineering

Job description

Application deadline: Aug 24, 2026

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.

This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations. Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.

Key job responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery


• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards


• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments


• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities


• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols


• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation


• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance


• Identify opportunities to improve customer technical capabilities through training, certification programs and technical enablement initiatives


• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions


• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.

Basic Qualifications

• Bachelor's degree in a STEM field, or equivalent industry experience


• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager


• Experience leading in a customer-facing role in the technology industry or equivalent


• Experience managing executive customer relationships and key business stakeholders


• Experience prioritizing and delivering projects on time in a fast-moving environment


• Speak, write, and read fluently in English


• Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

Preferred Qualifications

• Experience communicating and presenting to senior leadership


• Experience in a 24x7 operational services or support environment


• Experience making business recommendations and influencing stakeholders


• Experience in systems administration, network administration, AWS cloud app development, DevOps or site reliability engineering


• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments


• Experience in satellite, telecommunications, or connectivity infrastructure within North American markets


• Experience as a technical lead in a customer-facing role with North American telecom operators, broadcast media, or energy sector customers


• Familiarity with telecom backhaul, network architecture, or RF optimization


• Additional language capability - one or more of: French or Spanish

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, , - 153,600.00 - 207,800.00 USD annually