Sr. Technical Account Manager

Thales; United States; Remote; USD 90,000 - 166,000; Full time

Job summary

A leading company in cybersecurity is seeking an experienced Technical Account Manager. The role focuses on providing high-touch support to enterprise clients by managing their security solutions deployment, ensuring technical alignment, and offering guidance on best practices. Candidates should hold a relevant bachelor's degree and have significant experience in technical support or account management within security or networking fields.

Benefits

Extensive health benefits (medical, dental, vision)

Retirement plans

Paid holidays

Qualifications

• 6+ years in Technical Support or 4+ years as a TAM.
• Experience in web/network/information security industries.
• Knowledge of Internet Security and Networking Technologies.

Responsibilities

• Manage deployment of web application security solutions for clients.
• Serve as the technical expert and advocate for customers.
• Conduct health checks and system performance reviews.

Skills

Technical Support

Cloud Security

Network Security

DDoS Protection

Implementation Management

Education

Bachelor's degree in Information Systems or related field

Job description

Location: Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. Over 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze information, and encrypt data to secure the connected world.

Thales CPL and Imperva have combined forces to become the largest data security and application security vendor worldwide, developing cybersecurity products for leading global companies. Our joint offering covers all aspects of application and data security, making the Thales and Imperva brands the strongest in the market.

Location: USA - Remote

Position Summary

Imperva's Technical Account Manager (TAM) program provides enterprise customers with a white-glove experience, focusing on technical objectives and tailored requirements. The TAM acts as a trusted advisor, offering ongoing technical guidance on implementation, expansion, new features, and best practices.

Key Responsibilities

1. Champion the management and deployment of Imperva's Cloud (Application Security) solutions for designated accounts, aligning with customer needs.
2. Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating communication.
3. Act as a customer advocate by expediting case resolutions and overcoming operational challenges in collaboration with internal teams.
4. Provide updates on onboarding, system configuration, performance tuning, and share insights on security trends and product enhancements.
5. Conduct quarterly health checks and service reviews to assess performance and identify improvements.
6. Analyze customer data related to case trends, traffic, and security alerts to recommend strategies for system health and security.

Minimum Qualifications

1. Bachelor's degree in Information Systems, Computer Science, Telecommunications, or related Technology field.
2. At least 6 years in Technical Support (tier 2-3) or 4+ years as a Technical Account Manager.
3. Experience as a TAM or in Pre/Post Sales within web/network/information security industries.
4. Minimum 3 years working with Cloud, Security, or Network products.
5. Proven ability to manage complex implementation projects and escalations related to security, DDoS protection, infrastructure, DNS, application services, website security, CDN, and load balancing.
6. Knowledge of Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL, Load balancers, Proxies, and Firewalls.

If you’re interested but do not meet all requirements, join our Talent Community: https://careers.thalesgroup.com/global/en/jointalentcommunity. Upload your CV for future opportunities.

Why Join Us?

Learn more about working at Thales click here.

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This position requires a successful background check. Qualified candidates with criminal histories will be considered in accordance with applicable laws.

We are an equal opportunity employer, welcoming applicants regardless of sex, race, religion, national origin, disability, veteran status, age, or other protected characteristics.

If you need accommodations to apply, contact [e-mail].

The Total Target Compensation (TTC) range for this position is between $90,674 and $165,860 USD annually, depending on various factors including experience, skills, and internal equity.

Thales offers extensive benefits, including health, dental, vision, FSA/HSA, life insurance, retirement plans, paid holidays, and more.