Sr. Technical Account Manager

Imperva, Inc. in; Fort Worth (TX); Remote; USD 90,000 - 166,000; Full time

Job summary

Imperva is seeking a Sr. Technical Account Manager based in Texas, with responsibilities including managing cloud solutions and acting as the primary technical expert for enterprise customers. This role emphasizes the importance of customer relationships, implementation strategies, and the need for expertise in security technologies.

Benefits

Health benefits

Dental and vision insurance

Retirement plan

Paid holidays

Well-being programs

Qualifications

• Minimum 6 years in Technical Support or 4+ years in Technical Account Management.
• Experience managing Cloud, Security, and Network products.
• Expertise in implementation projects and escalations.

Responsibilities

• Manage deployment of Imperva's Cloud solutions for designated accounts.
• Act as main technical expert and advocate for assigned customers.
• Conduct quarterly health checks and provide strategic recommendations.

Skills

Technical Support

Cloud products

Network security

Customer advocacy

Problem-solving

Education

4-year bachelor's degree in Information Systems, Computer Science, Telecommunications, or related field

Tools

Internet Security Technologies

Networking Technologies

DDoS protection

Job description

Sr. Technical Account Manager (Administrative)

Location: Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze data, and encrypt information to secure the connected world.

Thales CPL and Imperva have combined forces to become the largest data security and application security vendor in the world, jointly developing cybersecurity products for major global companies. This collaboration covers all aspects of application and data security, making the Thales and Imperva brands the strongest in the market worldwide.

USA - Remote.

Position Summary:

Imperva's Technical Account Manager (TAM) program provides enterprise customers with a white-glove experience, driving value through accelerated adoption and maturity. The TAM is a trusted advisor with technical expertise in Imperva products, building relationships, understanding customer environments, and providing ongoing guidance on implementation, expansion, and best practices.

Key Responsibilities:

• Manage and deploy Imperva's Cloud (Application Security) solutions for designated accounts, ensuring alignment with customer needs.
• Serve as the primary technical expert for assigned customers, facilitating effective communication and addressing inquiries.
• Act as a customer advocate by expediting case resolutions and overcoming operational challenges through collaboration.
• Provide regular updates on onboarding, system configuration, performance tuning, and share insights on security trends and product updates.
• Conduct quarterly health checks and service reviews to assess system performance and recommend improvements.
• Analyze customer data related to case trends, traffic, and security alerts to provide strategic recommendations.

Minimum Qualifications:

• 4-year bachelor's degree in Information Systems, Computer Science, Telecommunications, or related field.
• At least 6 years in Technical Support (Tier 2-3) or 4+ years in a Technical Account Manager role.
• Experience as a TAM or in Pre/Post Sales within web/network/information security industries.
• Minimum 3 years working with Cloud, Security, or Network products.
• Proven ability to manage complex implementation projects, onboarding, and escalations related to security, DDoS protection, infrastructure, DNS, application services, website security, CDN, and load balancing.
• Experience with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL, Load balancers, Proxies, and Firewalls.

We encourage those interested but not meeting all requirements to join our Talent Community at https://careers.thalesgroup.com/global/en/jointalentcommunity. Upload your CV and stay connected for future opportunities.

Why Join Us?

Learn more about working at Thales here.

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This position requires a successful background check. Qualified candidates with criminal history will be considered in accordance with applicable laws.

We are an equal opportunity employer, including for disability and veteran status. All qualified applicants will receive consideration without regard to sex, race, religion, or other protected characteristics.

If you need accommodations to apply, contact us at [e-mail].

The estimated Total Target Compensation (TTC) range is $90,674 - $165,860 USD annually, including base salary and variable pay. Actual compensation depends on various factors including experience, skills, and company budget.

For internal candidates, contact your HR Shared Service for more info.

Thales offers extensive benefits for full-time employees working 30+ hours/week, including health, dental, vision, retirement, paid holidays, insurance, and well-being programs.