Sr Tech Supp Professional

Honeywell Technologies; Charlotte (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Employee Referral Fee: $1500

Telecommuting up to 2 days per week

Job summary

Honeywell Technologies in Charlotte, NC seeks a Sr Tech Supp Professional specializing in enterprise mobility across iOS, Android, and Windows. You will design, deploy, and support mobility solutions and work with clients to ensure secure deployment.

You will configure MobiControl, Intune, Workspace ONE, and other platforms, provide expert-level support, train users, and collaborate with IT teams on security policies.

Qualifications

• Bachelor's degree in Computer Science or related field and 3 years of experience in EMM/UEM.
• Strong knowledge of iOS, Android, and Windows platforms and mobile app deployment.
• Experience configuring profiles, security policies, certificates, and MDM implementations.

Responsibilities

• Design, deploy, and support enterprise mobility solutions across iOS, Android, and Windows.
• Collaborate with clients and stakeholders to ensure secure mobile device integration.
• Configure and manage MDM solutions like Intune, Workspace ONE, or SOTI MobiControl.
• Provide expert-level support for mobile devices in managed environments.
• Create knowledge base articles and deliver user training.

Skills

iOS

Android

Windows

EMM/UEM platforms

MDM protocols

VPN

SAML

Azure AD

Security policies

Networking fundamentals

Education

Bachelor's degree in Computer Science or related field

Tools

SOTI MobiControl

Intune

Workspace ONE

Jamf

MobileIron

Job description

Responsibilities

Sr Tech Supp Professional

Sr Tech Supp Professional for Hand Held Products, Inc. in Charlotte, NC

Responsibilities

• Design, deploy, and support enterprise mobility solutions across various platforms including iOS, Android, and Windows;
• Work directly with clients and internal stakeholders to ensure seamless mobile device integration, security, and user experience, leveraging platforms such as SOTI MobiControl, Microsoft Intune, or other EMM/UEM systems.
• Utilize technical expertise and strong interpersonal skills to effectively understand customer needs, deliver tailored solutions, and provide ongoing support.
• Serve as the primary consultant for enterprise mobility projects, including assessments, deployments, and migrations.
• Design and configure enterprise mobile solutions using tools like MobiControl, Intune, VMware Workspace ONE, or MobileIron.
• Provide expert-level support for iOS, Android, and Windows mobile devices within managed environments.
• Collaborate with cross-functional teams to integrate mobile solutions with existing IT infrastructure and security policies.
• Conduct user training, write documentation, and create knowledge base articles to support deployment and end-user adoption.
• Participate in client-facing engagements, gathering requirements, presenting solutions, and managing stakeholder expectations.
• Monitor, troubleshoot, and resolve technical issues related to device management and mobile application performance.
• Stay up to date with mobility trends, OS updates, and emerging technologies to provide strategic recommendations to clie nts.

Qualifications

YOU MUST HAVE:

Qualified applicants must have a bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Networking, or a related field, and 3 years of experience with enterprise mobility management (EMM) or unified endpoint management (UEM) platforms (e.g., SOTI MobiControl, Intune, Workspace ONE, Jamf, MobileIron). Must have 3 years of experience with the following: Strong hands-on knowledge of iOS, Android, and Windows mobile operating systems; experience configuring and deploying mobile apps, profiles, security policies, and certificates; familiarity with MDM protocols, mobile security practices, and enterprise app lifecycle management; and knowledge of networking fundamentals, VPN, and authentication (e.g., SAML, Azure AD). Up to 25% domestic & international travel required. Telecommuting permitted up to 2 days per week

Additional Information

• Location: Charlotte, NC
• 40 hours/week
• Employee Referral Fee: $1500
• If offered employment must have legal right to work in U.S. EOE.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.