Sr. Talent Acquisition Coordinator

Citizens Bank; Johnston (RI); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Generous paid time off

Job summary

Citizens Bank is hiring a Senior Talent Acquisition Coordinator in Johnston, RI. The role focuses on interview coordination, administrative support, and collaboration with Talent Acquisition and HR teams.

You will gain experience in the end-to-end recruiting process, coordinating across business lines while maintaining confidentiality and professionalism. The position is four days in the office and one day remote, with a pay range stated and a comprehensive benefits package.

Qualifications

• 2-3 years administrative or relevant work experience.
• 2 years customer service experience.
• Proficiency with Word, Excel and Outlook.
• Ability to thrive in an ambiguous environment while navigating through change.

Responsibilities

• Schedule interviews for multiple levels including senior roles; reserve rooms, set up video conferences, travel itineraries, and communications.
• Complete pre-employment screening actions with accurate case submissions and timely follow-ups with recruiters and partners.
• Confirm start dates with candidates and hiring managers to initiate hire and pre-onboarding actions.
• Provide outstanding customer service and solve scheduling and recruiting support issues.
• Assist with formatting and posting job descriptions in Oracle in the ATS.
• Create offer letters and support recruiters in Oracle actions.
• Maintain confidentiality and adhere to Citizens’ policies and regulatory requirements.

Skills

Administrative experience

Customer service

Microsoft Word

Excel

Outlook

Attention to detail

Time management

Communication

Education

High School diploma or equivalent

Associate or Bachelor’s degree (preferred)

Tools

Oracle

Job description

Description

Join our dynamic team as a Senior Talent Acquisition Coordinator and embark on an exciting career in Talent Acquisition. This role presents a distinctive opportunity to dive into the world of recruiting and chart your career path. You'll acquire practical experience in interview coordination, manage crucial administrative tasks, collaborate with colleagues, leverage technology and develop your skills in a nurturing environment. Working alongside diverse Talent Acquisition and business line professionals, you'll play a pivotal role in hiring top talent, ensuring a memorable candidate journey, and advancing our mission. This is a great opportunity for colleagues looking to gain new skills while having a chance to advance within TA or the larger Human Resources organization.

The Senior Talent Acquisition Coordinator will be responsible for providing consistent administrative support to the Talent Acquisition Team and complete actions within established service level agreements with accuracy. The selected incumbent will gain an understanding of the recruiting end to end process; including variances that may exist within business lines and the recruiting tools and systems. This role will develop positive relationships with candidates, recruiters, and business line partners to provide an efficient and positive recruiting experience.

Primary responsibilities include

• Schedule interviews which may include one or several interviewers from entry to senior level positions, reserve conference rooms, set up video conferences, arrange and communicate travel schedules, process expense reimbursements, and build itineraries and communications.
• Complete pre-employment screening actions which include identifying when it is required, submitting accurate cases, helping candidates, confirming actions are completed timely, and following up with recruiters and business line partners to provide case completion status.
• Confirm start dates with candidates and hiring managers to initiate hire and pre-onboarding actions while offering a smooth transition to the Human Resources Shared Services team for new hire support.
• Provide outstanding customer service and demonstrate problem solving ability when assisting candidates, recruiters, and business line partners with scheduling interviews and other recruiting support functions.
• Assist with formatting and posting job descriptions in the recruiting applicant tracking system (Oracle)
• Provide support to recruiters by creating all offer letters
• Provide support and assistance recruiters as applicable to complete actions in the recruiting applicant tracking system (Oracle) while escalating issues and trends appropriately
• Embed risk management by adhering to the principles of Citizen's policies and regulatory requirements while maintaining professionalism and strict confidentiality on matters that require discretion
• Complete administrative or business line specific actions to support our recruiting process.
• Participate in projects and identify process improvements and solutions to issues, as applicable.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

• High School Diploma or equivalent
• 2-3 years administrative or relevant work experience
• 2 years customer service experience
• Proficiency with Word, Excel and Outlook
• Ability to thrive in an ambiguous environment while navigating through change
• Excellent attention to detail with demonstrable ability to prioritize tasks and complete assigned work accurately and timely
• Strong time management and ability to balance independent workload while collaborating with fellow TA colleagues, or fellow Sr. Talent Acquisition Coordinator

Preferred Qualifications

• Associate or Bachelor's degree
• Validated understanding of Oracle
• Interview scheduling or general scheduling experience
• Demonstrated effective networking, relationship building, and collaboration skills to establish and strengthen existing partnerships across Talent Acquisition

Hours & Work Schedule: (4 days in office, 1 day remote)

• Hours per Week: 40
• Work Schedule: Monday - Friday, 8:30am-5:00pm
• Work Location: Johnston, RI

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Pay Transparency

The salary range for this position is $58,500-$60,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.