Sr. Systems Validation Engineer 1 1

Support Revolution; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Supermicro is seeking a Sr. Systems Validation Engineer to join the ETF team. The role provides system-level validation and technical support to strategic customers, coordinating with cross-functional teams to ensure smooth deployments and timely problem resolution.

The ideal candidate has hands-on validation experience with BMC, IPMI, Redfish, BIOS, and scripting; on-site and remote support across multiple time zones will be required.

Qualifications

• Bachelor's degree required in a related field.
• 8+ years in systems validation, firmware validation or technical support in enterprise/server environments.
• Strong hands-on with BMC, IPMI, Redfish and BIOS validation.
• Experience supporting enterprise customers and complex issues.
• On-site deployment support experience desirable.
• Proficient in scripting (Python, shell).
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers.
• Provide technical support, root cause analysis, and timely resolution.
• Support on-site deployment at customer data centers with cross-functional teams.
• Lead or participate in failure analysis and create 8D reports with corrective actions.
• Create and maintain test plans, procedures, and customer status dashboards.
• Participate in customer/internal issue review meetings and provide updates.

Skills

BMC validation

IPMI

Redfish

BIOS validation

Python

Shell scripting

System-level troubleshooting

Customer support

Education

Bachelor's degree in Computer Engineering, CS, Electrical Engineering, Information Systems

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking an experienced Sr. Systems Validation Engineerto join the ETF (Elite Task Force)team. In this role, you will be responsible for providing system-level validation and technical support to strategic customers.

You will work closely with cross-functional teams to ensure smooth deployments, drive root cause analysis, and deliver high-quality technical solutions. The ideal candidate possesses strong system-level expertise, hands‑on experience with BMC and firmware validation, and the ability to support both remote and on‑site environments for key accounts.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on‑site deployment and validation activities at customer data centers in coordination with cross-functional teams.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.

Qualifications:

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
• 8+ years of experience in systems validation, firmware validation, or technical support, preferably in enterprise/server environments.
• Strong hands‑on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
• Proven experience supporting enterprise customers and handling complex technical issues.
• Experience with on‑site deployment support or customer data center environments is highly desirable.
• Solid understanding of validation methodologies, test planning, and defect tracking processes.
• Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
• Familiarity with networking, switch validation, or rack-level integration is a plus.
• Excellent communication, documentation, and cross-functional collaboration skills.
• Ability to work effectively in a fast‑paced environment and manage multiple priorities under pressure.
• Strong analytical and problem‑solving skills with high attention to detail.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.