Sr Systems Engineer

The Timberline Group; St. Louis (MO); On-site; USD 90,000 - 110,000; Full time

Job summary

The Timberline Group seeks an experienced IT application support specialist to work with Facets or similar payor software, providing Tier 3 support in production and non-prod environments. The role involves collaboration with PMO, vendors, and business teams to implement and optimize healthcare software.

Responsibilities include establishing/upgrading environments, configuring apps/endpoints with vendors, and supporting disaster recovery and platform upgrades.

Qualifications

• 3+ years of experience supporting Facets or other similar payor platform software.
• 3+ years of experience delivering/implementing health care operations platform software
• 2+ years of experience as a application diagnostician, troubleshooting across multiple platforms (IIS, JBoss, Jetty, Apache, Citrix, SQL, MQ, etc.)
• 2+ years of experience utilizing scripting to administer backend systems (PowerShell, VBScript, WMI, WinRM)
• 1+ years of working with health care software users, translating needs into requirements

Responsibilities

• Work with operational IT technical leads, senior developers to identify tasks and various needs.
• Work closely with PMO and support implementations.
• Tier 3 support for Application Management systems in both non-prod and prod environments.
• Establish new environments, rebuild old and implement new software and services.
• Configure applications and end-points in collaboration with vendors and business teams.
• Escalate and collaborate with vendors on issues and work through implementations, advanced configurations and product updates.
• Work with infrastructure and business team and resolve complex system issues and gaps.
• Identify and resolve issues utilizing a range of tools, platforms and coding languages.
• Identify opportunities for application monitoring, recovery and develop necessary tools utilizing product knowledge.
• Play key contact role on infrastructure projects like SAN replacement, OS patching, hardware updates etc.
• Participate and support Disaster Recovery, Platform upgrades etc.
• Plan and manage software patches/updates and work with Business on testing and successful implementation of various systems.
• Document release steps and updates processes of system components.
• Review vendor documentation, architecture and customize systems to Business needs.
• Build and maintain knowledge base of multiple systems for administration.
• Develops, tests, proofs and maintains software systems, according to established Software Development Methodology, Guidelines and Standards.

Skills

Facets payor platform experience

Healthcare operations software

Troubleshooting across platforms

Scripting for backend systems

Tools

IIS

JBoss

Jetty

Apache

Citrix

SQL

MQ

PowerShell

VBScript

WMI

WinRM

Job description

• Work with operational IT technical leads, senior developers to identify tasks and various needs.
• Work closely with PMO and support implementations.
• Tier 3 support for Application Management systems in both non-prod and prod environments.
• Establish new environments, rebuild old and implement new software and services.
• Configure applications and end-points in collaboration with vendors and business teams.
• Escalate and collaborate with vendors on issues and work through implementations, advanced configurations and product updates.
• Work with infrastructure and business team and resolve complex system issues and gaps.
• Identify and resolve issues utilizing a range of tools, platforms and coding languages.
• Identify opportunities for application monitoring, recovery and develop necessary tools utilizing product knowledge.
• Play key contact role on infrastructure projects like SAN replacement, OS patching, hardware updates etc.
• Participate and support Disaster Recovery, Platform upgrades etc.
• Plan and manage software patches/updates and work with Business on testing and successful implementation of various systems.
• Document release steps and updates processes of system components.
• Review vendor documentation, architecture and customize systems to Business needs.
• Build and maintain knowledge base of multiple systems for administration.
• Develops, tests, proofs and maintains software systems, according to established Software Development Methodology, Guidelines and Standards.

Required Experience, Qualifications and Education

• 3+ years of experience supporting Facets or other similar payor platform software
• 3+ years of experience delivering/implementing health care operations platform Software
• 2+ years of experience as a application diagnostician, troubleshooting across multiple platforms (IIS, JBoss, Jetty, Apache, Citrix, SQL, MQ, etc.)
• 2+ years of experience utilizing scripting to administer backend systems (PowerShell, VBScript, WMI, WinRM, etc.)
• 1+ years of working with health care software users, translating needs into requirements