Advanced Systems Engineer - AR/VR/GFX COE

Warner Bros. Discovery; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Warner Bros. Discovery is seeking a graphics specialist within the COE AR/VR/GFX to serve as a Subject Matter Expert for global 3rd Level engineering support.

The role includes on‑call coverage for major incidents, researching new technologies, and ensuring comprehensive documentation is accessible to all COE participants, while mentoring Tier 2 staff. The candidate will test software versions, troubleshoot graphics deployment issues, and contribute to the design of new graphic projects and

Qualifications

• Minimum of 5 years of experience with broadcasting equipment related to live productions.
• Knowledge of 2D and 3D graphic systems and tracking systems.
• Detail‑oriented and capable of creating clear technical documentation.
• Strong communication skills and ability to work across the organization.

Responsibilities

• Conduct tests on new software versions, track bugs, monitor hardware for graphic systems, and test graphics deployments in the cloud.
• Provide global 3rd Level engineering support, including on‑call for Major Incidents.
• Create and update documentation for graphic systems; develop SOPs for Tier 2 support and training.
• Lead training and oversee knowledge transfer to Tier 2 support staff.
• Participate in COE meetings to discuss issues, projects, and new technologies.

Skills

2D/3D graphics systems

On-call incident response

Technical documentation

Cross-team collaboration

Job description

The Job

As a specialist in graphics and a member of the COE AR/VR/GFX, the candidate will be a SME responsible for providing global 3rd Level of Engineering support, covering on‑call shifts to act in case of an emergency, participating in the research and selection of new technologies, ensuring complete documentation is available to all COE participants, and providing level‑2 support. Additionally, the candidate will be responsible for training and overseeing the knowledge of Tier 2 support staff.

The Daily – Major Activities

• Laboratory Testing: Conducting tests on new software versions and features, tracking bugs, monitoring hardware for graphic systems, and testing graphics deployments on the cloud.
• Support: Troubleshooting, following up on issues with suppliers, managing tickets, being available on‑call for global emergencies (Major Incidents).
• Documentation and Training: Creating and updating documentation for graphic systems, generating SOPs for Tier 2 support and providing training.
• Design and Implementation for New Projects: Including documentation and training for Tier 2 support and other COE team members.
• Participation in COE Meetings: Attending meetings to track issues, discuss new projects, and analyze and define technologies.

The Essentials

• Minimum of 5 years of experience with broadcasting equipment related to live productions, and knowledge of 2D and 3D graphic systems and tracking systems.
• Methodical in troubleshooting issues both in the lab and during support cases.
• Detail‑oriented in creating and maintaining technical documentation.
• Strong communication skills and the ability to work effectively in a collaborative environment across the organization.

The Nice to Haves

• Knowledge of implementing cloud‑based production solutions.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at Warner Bros. Discovery

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.