Sr. Systems Administrator

Leidos; Bethesda (MD); Presencial; USD 92 000 - 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

11 paid holidays

401K with company match

Flexible schedules

Stock purchase plan

Technical upskilling

Education and training support

Parental paid leave

Resumo da oferta

Leidos in Bethesda, MD is seeking a Sr. Systems Administrator for the Intel Sector's ASBA to support enterprise IT services across multi-enclave environments. The role emphasizes advanced systems administration, customer service, and incident response in a large networked environment.

Candidates should have a TS/SCI with polygraph, a Bachelor's degree with 8+ years' experience, and proficiency with JIRA/ServiceNow/Remedy. The position offers competitive pay and comprehensive benefits.

Qualificações

• Bachelor's degree with 8+ years of relevant experience, or Master's with 6+ years of relevant experience.
• Active TS/SCI with a Polygraph.
• Ability to communicate effectively with executive leadership regarding matters of significant importance to the organization/project.
• Serves as a subject matter expert within technical domain area.

Responsabilidades

• Provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide general systems administration mentoring and training to personnel.
• Develop and update operations and maintenance documentation for personnel
• Resolve highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.
• Work to convince others to accept area’s view/current practices and agree/accept new concepts, practices and approaches.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) to perform technical software configuration, rebooting, and other remedial actions.

Conhecimentos

Systems administration

Customer service

Technical troubleshooting

Documentation

Communication skills

Formação académica

Bachelor's degree in related field

Ferramentas

JIRA

ServiceNow

Remedy

Descrição da oferta de emprego

Description

Leidos has a new and exciting opportunity for a Sr. Systems Administrator in our Intel Sector's (IS) Solutions Analysis Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Job Description

The Sr. Systems Administrator will provide customer service representative support for Service Desk operations. This role requires an individual that is technical, customer-oriented and familiar with using desktop software applications such as web browsing and client software, as well as IT Service Management software such as JIRA, ServiceNow, or Remedy. The selected individual must be detail-oriented in order to capture customer inquiries appropriately.

Primary Responsibilities

• Provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide general systems administration mentoring and training to personnel.
• Develop and update operations and maintenance documentation for personnel
• Resolve highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.
• Work to convince others to accept area’s view/current practices and agree/accept new concepts, practices and approaches.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) to perform technical software configuration, rebooting, and other remedial actions.

Basic Qualifications

• Bachelors degree with 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.Additional years of experience may be substituted in lieu of a degree.
• Must have an active TS/SCI with a Polygraph, to be considered
• Ability to communicate effectively with executive leadership (internally or client) regarding matters of significant importance to the organization/project.
• Strong understanding of technical principles, theories, concepts and their application across the program.
• Serves as a subject matter expert within technical domain area.
• Excellent oral and written communication skills

#CABARESTON

#ASBA

#HALO

#HALOincumbents

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.