Sr Support, Logistics

11 MasterBrand Cabinets LLC; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

MasterBrand Cabinets LLC in Indianapolis, IN is seeking a logistics professional to support daily shipments from suppliers, manufacturing, and home delivery agents, ensuring on-time delivery and cost-effective transportation through cross-functional collaboration.

The role focuses on carrier assignment, order management, issue resolution, and continuous communication across manufacturing, customer service, and carriers, with occasional evening or weekend shifts.

Qualifications

• High school diploma or GED required; Bachelor's in Supply Chain, Business, or related field preferred.
• Lean/Six Sigma training or certification preferred.
• Proficient in Microsoft Office; PowerBI or BI tools a plus.

Responsibilities

• Ensure all truckload shipments have assigned carriers.
• Perform tactical home delivery functions: issue resolution, order management, and agent changes.
• Maintain communication between manufacturing operations, customer service, home delivery agents and carriers.
• Resolve time-critical transportation and delivery issues with cost effective methods.
• Identify recurring issues, investigate root causes, and drive actions to resolution.
• Cross training in other positions within the department.
• Occasional evening and weekend availability.

Skills

Customer focus

Decision quality

Deliver results

Collaboration

Effective communication

Problem solving

Education

Bachelor's in Supply Chain/Business

Lean Six Sigma training/certification

Tools

PowerBI

Microsoft Office

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description

This position is responsible for executing daily support of shipments from suppliers, manufacturing operations, and home delivery agents to customers. The focus is on meeting customer delivery expectations while ensuring cost effective transportation solutions through cross functional collaboration.

Responsibilities

Ensure all truckload shipments have assigned carriers. Perform all tactical home delivery functions: issue resolution, order management, and agent changes. Maintain effective communication between manufacturing operations, customer service, home delivery agents and carriers. Resolve time critical transportation and delivery issues utilizing cost effective methods. Identify recurring issues, investigate root causes, and drive actions to resolution. Cross training in other positions within the department. Ability to work an alternate schedule which may require evening and weekend availability occasionally.

Key Competencies

Customer focus; builds strong customer relationships and delivers customer-centric solutions. Decision Quality; makes sound decisions, even in the absence of complete information. Drives result; consistently achieve results, even under tough circumstances. Action oriented; takes action on challenges, identifies and seizes new opportunities with a can-do attitude. Collaboration; works cooperatively with others across the organization to achieve shared objectives. Communicate effectively; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Instills trust; gains the confidence and trust of others through honesty, integrity and authenticity. Resilient; rebounds from setbacks and adversity when facing difficult circumstances.

Qualifications

High school diploma or GED equivalent required; Bachelor's Degree with an emphasis in Supply Chain, Business or related field strongly preferred. Lean/ Six Sigma training and/or certification preferred. Proficient Microsoft Office skills (Outlook, Excel, PowerPoint, etc.). Experience using PowerBI or other business intelligence and data visualization tools is a plus.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].

MasterBrand® isn't just a cabinet company – we are an organization of people who are Building Great Experiences Together

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way - our business system - which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do.

Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.
• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging.
• We are committed to supporting the well-being of our associates and the communities in which we operate.

Come see why our associates love working at MasterBrand.