Sr Supervisor- Household Goods Sales

Nippon Express USA; Hayward (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Nippon Express USA is seeking a Senior Operations Administrator to support household goods movements and client accounts from our Hayward, CA office. The role focuses on customer service, daily operations, and cross‑border coordination with Japan, Europe, and other partners.

You will prepare performance reports, assist in new business development, and supervise staff to ensure accurate, timely, and compliant moves. A strong background in logistics and bilingual English/Japanese is preferred.

Qualifications

• Excellent analytical, interpersonal and organizational skills.
• Positive attitude and the ability to multi-task under tight deadlines.
• Great attention to detail and leadership abilities.
• Strong customer service and communication skills.
• Bilingual in English and Japanese.

Responsibilities

• Lead operational execution of accounts including performance management and day‑to‑day operations.
• Coordinate overseas activities and manage customer reports and presentations.
• Identify new business opportunities and support CRM use for outreach.
• Maintain professional client relationships and ensure compliance in moving processes.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Leadership

Customer service

Communication skills

Bilingual in English & Japanese

Education

B.A./B.S. Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• This role will support the Household Goods Assistant Manager by providing customer service support and daily operations support while expanding business.
• Lead the operational execution of accounts including performance management, day to day operations execution, overseas coordination
• Manage completion of all customer performance and analysis reports, customer presentations, and other internal reports and presentations as required.
• New Business Development –identifying potential targets, cold calling, appointment making and utilizing the CRM, Salesforce
• Client Relationships / Existing Business Expansion – keeping a close relationship with existing customers and identifying potential new opportunities.
• Responsible for meeting with customers to explain the moving process, explain regulations including prohibited items and coordinate the move
• Communicate with Sales Representatives overseas primarily in Japan
• Perform site visits to oversee the move to include confirming volume of belongings, checking items to ensure they are not on the prohibited item and make recommendations to ensure an appropriate move within compliance standards
• Operational coordination
• Onsite Supervision of moves
• Conduct Inspection of any palletization of belongings by warehouse staff
• Prepare appropriate documentation for arrangements of any moves by vessel
• Sending D/I to destination
• Provide quality guidance to the moving crew
• Supervision of household goods staff to ensure the smooth and safe coordination of the move
• Interact professionally at all times with all external contacts including customers, vendors and Agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
• Timely and accurately report account and sales activity, recommendations and proposed solutions to senior management.

• Salary Pay Range: $80,000 - $90,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Strong leadership skills & ability to manage a team
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• Bilingual in English & Japanese - fluent in speaking, writing and reading
• B.A./B.S. Degree or equivalent or related industry experience
• Familiar with household goods moving concepts
• 5+ years household goods industry experience
• Strong Account Management and Operations experience in the industry.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.