Customer Service Coordinator

Nippon Express USA; Long Beach (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Flexible Spending Accounts

Vacation time

Job summary

Nippon Express USA, a leading logistics provider, seeks a detail‑oriented customer service professional to support forwarding, bookings and rate maintenance. You will respond to inquiries, coordinate with carriers, and help manage profiles and billing, ensuring accurate, timely information for clients.

The role emphasizes teamwork, effective communication, and process improvement within a busy shipping environment.

Qualifications

• High school diploma or equivalent or related experience; some college desirable.
• Strong teamwork and communication skills; ability to provide/receive feedback.
• Process improvement mindset and attention to detail.
• Patience handling complex processes with multi-level approvals.
• Strong quantitative and analytical abilities; proficient in data interpretation.

Responsibilities

• Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignments.
• Customer inquiry response and research.
• Business support including bookings, board tracking, maintaining work profiles and rates.
• Respond to customer inquiries via telephone, email, or in person.
• Communicate with internal/external sources to secure information.
• General business support with on-board tracking and carrier communications.
• Update and maintain work profiles and rates per management updates.
• Handle other assignments as directed by supervisor.

Skills

Teamwork

Communication

Process improvement

Patience

Quantitative skills

Analytical skills

PowerPoint

Word

Excel

Education

High school diploma or equivalency

Some college desirable

Tools

PowerPoint

Word

Excel

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales staff.
• Customer inquiry response and research
• Business support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
• Communicate with internal and/or external sources to secure information
• General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients.
• Update and maintain work profiles and rates per management’s updated information
• Handle other job assignments as determined by the direct supervisor

Salary Pay Range: $23.00 - $25.00 Hourly

This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – PowerPoint, Word, and Excel

Organization Relationships:

Will work with all levels in the organization as well as Customers.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.