Sr. Strategic Relationship Manager

FreeWheel; New York (NY); On-site; USD 134,000 - 203,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Strategic Relationship Manager to lead account management efforts and drive revenue growth. In this pivotal role, you will engage with key clients, develop tailored solutions, and ensure high customer satisfaction. You will play a crucial role in guiding operational strategies and mentoring junior team members. This position offers a unique opportunity to shape client relationships and contribute to the company's success in a collaborative environment. If you are passionate about strategic partnerships and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 10+ years of relevant work experience in strategic account management.
• Strong ability to develop relationships with executive stakeholders.

Responsibilities

• Responsible for hitting revenue targets and developing client retention strategies.
• Mentors junior account managers and resolves customer issues.

Skills

Customer Relationships

Relationship Management

Strategic Relationships

Customer Satisfaction

Education

Bachelor's Degree

Job description

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FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Guides operational efforts to meet/exceed financial goals and objectives by increasing revenue spend per account, overall customer relationship management and customer satisfaction. Manages and executes strategy for each account in the portfolio, manages day-to-day activities including maintaining existing base of revenue, driving the most value within the account. Develops client retention and growth plans and strategies for developing profitable business with assigned accounts, understanding their needs and linking them to the organization's product/service strategies. Drives billing activities with clients. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service. Reviews and reports on customer retention, business opportunity and market trends. Mentors and trains junior level account managers.

Job Description

Core Responsibilities

• Responsible for hitting revenue targets for book-of-business.
• Develops relationships with executive stakeholders at key accounts within book of business.
• Provides custom cross-media solutions to promote new business, enhance value and gain market share with clients.
• Understands and interprets customer needs and partner with product and engineering team to develop solutions.
• Provides tactical direction to onboard new partners, strengthen existing relationships, and expand commercial and strategic opportunities.
• Coordinates product distribution, trafficking and overall sales tracking and ensure that the Advanced Media process is followed.
• Develops internal processes to streamline internal and external activities.
• Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership.
• Works cross-functionally to develop go-to-market strategies and drive initiatives.
• Serves as an escalation point for key customer issues around pricing and commercial agreements.
• Regularly participates in client entertainment and activities focused on strengthening business relationships.
• Travels as necessary in support business objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer Relationships; Relationship Management; Strategic Relationships; Customer Satisfaction

Salary

Primary Location Pay Range: $134,860.07 - $202,290.10

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $72,857

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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