Sr. Strategic Operations Associate, Catering

Uber; New York (NY); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Equity awards

Job summary

Uber is building a dedicated Catering product within Uber for Business, applying a data-driven, cross-functional approach to scale a new enterprise offering. You will work at the nexus of Product, Sales, Operations, and Analytics to translate strategy into scalable programs and enable the sales organization across multiple business units.

In this role, you will drive customer-centric initiatives, own operational programs, and develop actionable guidance for the U4B Sales team, while building

Qualifications

• 4+ years in project/program management, operations, strategy or analytics.
• Proficiency in SQL for data-driven decisions and performance analysis.
• Strong business acumen with ability to translate strategy into scalable programs.
• Excellent written and verbal communication with cross-functional stakeholders.

Responsibilities

• Lead Voice of Customer programs and translate insights for Product.
• Drive operational readiness and cross-functional milestone delivery.
• Create training, playbooks, and materials for sales enablement.
• Build reporting and analyses to evaluate product performance and inform roadmap.
• Collaborate with Product, Sales, Marketing, Operations, and Analytics teams.

Skills

Project mgmt

Operations

Strategy

Analytics

SQL

Communication

Business acumen

Tools

ChatGPT

Claude

Job description

About The Role:

As part of one of Uber's fastest-growing business units, Uber for Business (U4B), you'll join the founding team responsible for building and scaling Catering. Catering is a strategic priority across both Uber for Business and Delivery Operations, with the potential to unlock significant new growth for the Uber Eats marketplace as well as expanding how enterprise customers use Uber.

Working alongside the U4B Head of Catering, you'll play a central role in turning the new product’s strategy into scalable execution across the Global—enabling our Sales organization, building feedback loops across sellers, clients, Product, and Operations, and generating the insights that shape our roadmap and go-to-market strategy. Sitting at the intersection of Product, Sales, Operations, and Analytics, you'll help define how Catering scales from a small pilot product into a core part of Uber's business.

What You’ll Do

• Voice of Customer Programs: Build and operationalize processes to systematically collect, synthesize, apply a strategic prioritization perspective, and then communicate the perspective to Product and cross-functional stakeholders.
• Operational Program Execution: Support cross-functional initiatives and product launches by driving operational readiness, coordinating stakeholders, and ensuring key milestones are delivered.
• Sales Enablement: Translate product strategy into clear, actionable guidance for our U4B Sales organization through training, playbooks, enablement materials, and ongoing communications.
• Data & Insights: Build reporting, perform analyses, and generate insights that help evaluate product performance, identify opportunities, and inform strategic recommendations.
• Cross-Functional Partnership: Partner closely with Product, Sales, Marketing, Operations, and Analytics teams to ensure strong alignment and execution across initiatives.

Basic Qualifications

• Experience: At least 4 years of experience in project/program management, operations, strategy, analytics, or a related field.
• Technical & Analytical Skills: Proficiency in SQL (or a similar query language) with experience using data to support business decisions and performance analysis.
• Strategic Thinking: Strong business acumen with the ability to translate high-level strategy into scalable programs and operational processes.
• Communication: Excellent written and verbal communication skills, with experience creating and translating messages to cross-functional stakeholders.

Preferred Qualifications

• B2B Sales Ops and/or Sales Strategy: Experience with enterprise customer needs, sales enablement, and go-to-market motions.
• Technical & Analytical Skills: Comfortability with basic Uber-preferred AI tools including ChatGPT and Claude/Cortana.
• Ability to Prioritize: Exceptional organizational skills with the ability to continuously re-evaluate priorities, balance competing work streams, and drive execution in a fast-paced, evolving environment.
• Adaptability: Comfortable owning greenfield initiatives, creating processes that have not previously existed, and navigating ambiguity with a bias toward action.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.