Sr. Strategic Operations Associate, Catering

Uber; Chicago (IL); On-site; USD 118,000 - 131,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber is building and scaling Catering within Uber for Business, a fast-growing unit. You will join the founding team turning product strategy into scalable execution globally, enabling GTM with sales and shaping the roadmap with cross-functional partners.

Based in a US office, you’ll collaborate across Product, Sales, Marketing, Operations, and Analytics to drive launches, extract insights, and continuously improve processes, balancing ambiguity with action.

Qualifications

• 4+ years in project/program management, operations, strategy, analytics, or related field.
• Proficiency in SQL or similar query language to support business decisions and performance analysis.

Responsibilities

• Voice of Customer Programs: build and operationalize processes to collect, synthesize, and communicate insights to Product and stakeholders.
• Operational Program Execution: drive readiness, coordinate stakeholders, and ensure milestones are delivered.
• Sales Enablement: translate product strategy into guidance for the U4B Sales organization with training and materials.
• Data & Insights: build reporting, perform analyses, and generate insights to inform recommendations.
• Cross-Functional Partnership: align with Product, Sales, Marketing, Operations, and Analytics on initiatives.

Skills

PM/Operations/Strategy experience

SQL proficiency

Job description

About the Role

This operations role sits within Uber for Business - one of Uber’s fastest growing business units in terms of topline performance. Within this org, you'll join the founding team responsible for building and scaling Catering. Catering is an exciting strategic priority across both Uber for Business and the Delivery organization as a whole, changing the ways in which consumers and business customers use UberEats.

Working alongside the U4B Head of Catering, you'll play a central role in turning the new product’s strategy into scalable execution across the Globe. This will consist of enabling the GTM motion with our sales organization, building feedback loops across sellers, clients, product, and operations, and generating the insights that shape our roadmap. Sitting at the intersection of Product, Sales, Operations, Strategy and Analytics, you'll help define how Catering scales from a small pilot product into a core part of Uber's business.

What You'll Do

• Voice of Customer Programs: Build and operationalize processes to systematically collect, synthesize, apply a strategic prioritization perspective, and then communicate the perspective to Product and cross-functional stakeholders.
• Operational Program Execution: Support cross-functional initiatives and product launches by driving operational readiness, coordinating stakeholders, and ensuring key milestones are delivered.
• Sales Enablement: Translate product strategy into clear, actionable guidance for our U4B Sales organization through training, playbooks, enablement materials, and ongoing communications.
• Data & Insights: Build reporting, perform analyses, and generate insights that help evaluate product performance, identify opportunities, and inform strategic recommendations.
• Cross-Functional Partnership: Partner closely with Product, Sales, Marketing, Operations, and Analytics teams to ensure strong alignment and execution across initiatives.

Basic Qualifications

• 4+ years of experience in project/program management, operations, strategy, analytics, or a related field
• Proficiency in SQL (or a similar query language) with experience using data to support business decisions and performance analysis

Preferred Qualifications

• Strong business acumen with the ability to translate high-level strategy into scalable programs and operational processes
• Excellent written and verbal communication skills, with experience creating and translating messages to cross-functional stakeholders
• Experience with enterprise customer needs, sales enablement, and go-to-market motions
• Comfortability with basic Uber-preferred AI tools including ChatGPT and Claude/Cortana
• Exceptional organizational skills with the ability to continuously re-evaluate priorities, balance competing workstreams, and drive execution in a fast-paced, evolving environment
• Comfortable owning greenfield initiatives, creating processes that have not previously existed, and navigating ambiguity with a bias toward action

For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.