Sr. Store Protection Specialist (Sr. SPS)

Military, Veterans and Diverse Job Seekers; Oakland (CA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Military, Veterans and Diverse Job Seekers is seeking a Sr. Store Protection Specialist to mitigate theft, maintain a safe environment, and minimize shortages. You will partner with ALPM/RISC, monitor behavior, interact with customers, and coordinate with law enforcement for external theft cases.

Responsibilities include reporting incidents, guiding store leadership, and leading security initiatives while building strong partnerships with local authorities and associates.

Formación

• High School education or equivalent required, AA degree preferred.
• Ability to work independently and within a team in a fast paced environment.
• Collaborate with internal and external partners including law enforcement.
• Strong written and oral communication skills.
• Build and maintain working relationships with associates at all levels.
• Problem solving with urgency.
• Compliance with security laws and background screening where required.
• Experience in Loss prevention, security, or retail preferred.

Responsabilidades

• Mitigating Theft & Fraud by monitoring store and corporate reporting.
• Identify theft indicators and interact with customers showing loss intent.
• Coordinate with law enforcement for external theft incidents.
• Maintain safe and secure environment and respond to incidents with local law enforcement.
• Alert management to safety hazards and risks observed.
• Identify operational gaps driving external theft and address them.

Conocimientos

Communicates effectively

Leading by example

Plans, Aligns & Prioritizes

Business acumen

Building talent

Managing work processes

Accountability and execution

Educación

High School diploma or equivalent

AA degree preferred

Descripción del empleo

Sr. Store Protection Specialist (Sr. SPS)

About the job Sr. Store Protection Specialist (Sr. SPS)

ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud

• Partners with ALPM and RISC to monitor Store and Corporate level reporting to identify possible external theft activity and trends in store
• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity
• Identifies and interacts with Customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud
• Identifies theft indicators and utilizes intelligence to validate external theft incidents
• Reports and provides supporting evidence of external theft incidents to ALPM and RISC
• Upon approval from the ALPM, responsible for coordinating with law enforcement to resolve external theft incidents

Maintaining a Safe & Secure Environment

• Partners with local law enforcement to respond to safety and security incidents
• Practices safe behaviors when interacting with Customers and Associates
• Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)
• Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval

Minimizing Operational Shortage

• Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)

Developing Great Teams & Partnerships

• Regularly communicates and provides detailed incident recaps to ALPM and RISC
• Builds partnership and collaborates with local law enforcement to resolve external theft cases upon approval
• Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.
• Executes other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
• Communicates Effectively
• Building Talent
• Ensures Accountability and Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High School education or equivalent required, AA degree preferred.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Ability to collaborate effectively with internal and external partners including law enforcement
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
• Demonstrated ability to effectively problem solve with the proper sense of urgency
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
• Ability to make quality judgment in little to no response time
• Experience in Loss prevention, security, or retail preferred
• Candidates with current and valid security guard registration card preferred
• Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage