Sr Staff Outbound Product Manager - AI Assistant

SmartRecruiters, Inc.; Mountain View, Northern (CA, KY); On-site; USD 180,000 - 260,000; Full time

Job summary

Moveworks is building the most advanced enterprise AI platform, combining generative AI, agentic reasoning, and enterprise search into a cohesive product experience. As a Sr.

Staff Outbound Product Manager, you’ll own the market success of our Assistant portfolio and drive adoption and growth across a global customer base. You’ll shape narratives, enable the field and partners, and ensure deployments are repeatable while partnering with Sales, Engineering, and Leadership to deliver impactful

Qualifications

• 10+ years in Product Management or related roles in enterprise SaaS.
• Experience shipping and scaling integrations or developer-facing features.
• Deep understanding of enterprise deployment: SSO/OAuth/SAML, ACLs, governance, security reviews.
• Experience integrating AI into work processes and workflows.

Responsibilities

• Develop market understanding: segments, competition, and enterprise deployment constraints.
• Define GA readiness for integrations: packaging, docs, deployment guides, support paths.
• Lead adoption for new capabilities and major integrations with announcements and assets.
• Manage early access programs to collect feedback on new capabilities.
• Advocate VoC within product, engineering, and leadership teams.
• Enable Sales/SE/CS with talk tracks, ROI narratives, and checklists.
• Define adoption metrics and drive success for the Assistant.
• Translate field insights into prioritized requirements for inbound PMs.
• Manage community engagement and create content that drives interest.

Skills

Product Management

Enterprise SaaS

Platform integrations

Cross-functional leadership

AI in work processes

Narrative writing

Data-driven

Tools

CRM tools

Analytics/BI

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world.

Our mission is to win the Front Door by being a daily assistant for all employees.

The Role

As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth.

What You’ll Do:

• Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
• Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
• Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
• Lead early access programs to gather feedback and validate new product capabilities.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
• Define and drive adoption and success metrics for the Assistant.
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

Qualifications

To succeed in this role you have:

• 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products.
• Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
• Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
• Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
• Strong sense of accountability, with the ability to influence, lead, and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.