Sr Staff IT Systems Engineer - Google Workforce

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 137,000 - 222,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Sr Staff IT Systems Engineer to own enterprise IT platforms, automate processes, and strengthen security posture.

You will collaborate cross-functionally with Information Security and other teams to maintain and enhance critical systems, including Google Workspace and related email/security infrastructure. The role emphasizes hands-on admin work, automation, change management, and proactive problem solving to keep services reliable and secure across the

Qualifications

• 8+ years of experience in IT systems or similar
• Strong enterprise Google Workspace administration experience
• Scripting skills in Javascript, Python, or Google Apps Script (GAM)
• Experience with formal change management processes and incident response leadership

Responsibilities

• Administratively manage Google Workspace environment and user lifecycle
• Secure and manage Google Workspace email channels and gateways
• Respond to IT issues via ServiceNow with timely resolutions
• Collaborate with Information Security to implement security configurations
• Identify AI-driven self-service opportunities to improve efficiency
• Apply change management procedures and lead incident response
• Drive initiatives with requirements, project plans, and resource management

Skills

IT infrastructure

Automation scripting

Incident response

Change management

Tools

Google Workspace

ServiceNow

SendGrid

Proofpoint

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As our Sr Staff IT Systems Engineer, you will be a critical part of our Information Technology team and the backbone of our corporate systems. You will have ownership over key platforms the organization relies on daily, challenged to not only maintain but also enhance systems, automate processes, and strengthen our security posture. This role provides a unique opportunity to work cross-functionally, particularly with our Information Security team, placing you at the center of critical IT operations and strategy.

Key Responsibilities

• Administratively manage our Google Workspace environment, including user lifecycle, group policies, and application settings for Gmail, Drive, and Gemini.

• Manage and secure all company email channels, including Google Workspace, security gateways, and transactional email services, ensuring secure and reliable communications.

• Act as a key responder for IT issues, managing and resolving tickets through ServiceNow to provide timely and effective solutions to colleagues.

• Serve as a crucial liaison to the Information Security team, proactively implementing security configurations and integrating security best practices into all systems.

• Champion the strategic use of AI to identify opportunities for self-service solutions that enhance infrastructure efficiency and user empowerment.

• Apply formal change management procedures to minimize risk and lead incident response efforts to rapidly diagnose and resolve service outages.

• Independently drive initiatives by defining requirements, building project plans, and managing resources to deliver successful outcomes with minimal direction.

Qualifications

Required Qualifications

• Strong 8+ years of experience with relevant background

• Proven experience in a Systems Engineer or similar role with a strong background in IT infrastructure, support, and automation.

• Deep, hands‑on enterprise-level administrative experience with Google Workspace.

• Solid scripting skills for automation using languages such as Javascript, Python, or Google Apps Script (GAM).

• Demonstrated experience with formal change management processes and leading incident response efforts for major incidents.

Preferred Qualifications

• Experience executing full lifecycle migrations from Microsoft 365 to Google Workspace.

• Proficiency with email security gateways (e.g., Proofpoint) and knowledge of mail routing, SPF, DKIM, and DMARC.

• Familiarity with transactional email platforms (e.g., SendGrid).

• Experience using ITSM tools, with a strong preference for ServiceNow.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$137,400.00 - $222,200.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.