Sr Staff IT Systems Engineer - Google Workforce

Palo Alto Networks; California; Presencial; USD 137.000 - 222.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is seeking a Sr Staff IT Systems Engineer to own and advance our key corporate IT platforms. You will automate processes, strengthen security posture, and partner with Information Security to align IT operations with strategic goals.

You will work across teams to innovate, implement, and optimize infrastructure, using AI-driven self-service and formal change management to minimize risk and improve service reliability.

Formación

• 8+ years of experience in IT infrastructure and systems engineering.
• Hands-on admin experience with Google Workspace.
• Scripting for automation using languages like JavaScript or Python.
• Experience with formal change management and incident response.

Responsabilidades

• Administratively manage Google Workspace: user lifecycle, groups, Gmail, Drive, Gemini.
• Secure and manage all company email channels (Google Workspace, gateways, transactional email).
• Lead/resolve IT tickets via ServiceNow with timely, effective solutions.
• Collaborate with Information Security, integrating security best practices across systems.
• Promote AI-driven self-service to improve infrastructure efficiency and user empowerment.
• Apply change management procedures and lead incident response during outages.
• Define requirements, build project plans, and drive initiatives with minimal direction.

Conocimientos

Google Workspace admin

Python/JavaScript scripting

IT automation

Incident response

Cloud/IT infrastructure

Herramientas

ServiceNow

GAM (Google Apps Script)

Proofpoint

SendGrid

Descripción del empleo

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary Job Summary

As our Sr Staff IT Systems Engineer, you will be a critical part of our Information Technology team and the backbone of our corporate systems. You will have ownership over key platforms the organization relies on daily, challenged to not only maintain but also enhance systems, automate processes, and strengthen our security posture. This role provides a unique opportunity to work cross‑functionally, particularly with our Information Security team, placing you at the center of critical IT operations and strategy.

Key Responsibilities

• Administratively manage our Google Workspace environment, including user lifecycle, group policies, and application settings for Gmail, Drive, and Gemini.
• Manage and secure all company email channels, including Google Workspace, security gateways, and transactional email services, ensuring secure and reliable communications.
• Act as a key responder for IT issues, managing and resolving tickets through ServiceNow to provide timely and effective solutions to colleagues.
• Serve as a crucial liaison to the Information Security team, proactively implementing security configurations and integrating security best practices into all systems.
• Champion the strategic use of AI to identify opportunities for self‑service solutions that enhance infrastructure efficiency and user empowerment.
• Apply formal change management procedures to minimize risk and lead incident response efforts to rapidly diagnose and resolve service outages.
• Independently drive initiatives by defining requirements, building project plans, and managing resources to deliver successful outcomes with minimal direction.

Qualifications Required

• Strong 8+ years of experience with relevant background
• Proven experience in a Systems Engineer or similar role with a strong background in IT infrastructure, support, and automation.
• Deep, hands‑on enterprise‑level administrative experience with Google Workspace.
• Solid scripting skills for automation using languages such as Javascript, Python, or Google Apps Script (GAM).
• Demonstrated experience with formal change management processes and leading incident response efforts for major incidents.

Preferred Qualifications

• Experience executing full lifecycle migrations from Microsoft 365 to Google Workspace.
• Proficiency with email security gateways (e.g., Proofpoint) and knowledge of mail routing, SPF, DKIM, and DMARC.
• Familiarity with transactional email platforms (e.g., SendGrid).
• Experience using ITSM tools, with a strong preference for ServiceNow.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$137,400.00 - $222,200.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?

No. Please note that we will not sponsor applicants for work visas for this position.