Sr Staff Inbound Product Manager

ServiceNow

Mountain View (CA)

Hybrid

USD 191,000 - 334,000

Full time

30 hours ago

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is hiring a senior product leader to drive AI-native product strategy in Mountain View, CA. You will own the roadmap, coordinate across teams, and turn cutting-edge AI research into differentiating features. You’ll shape requirements, engage stakeholders, and ensure customer-centric outcomes across platforms and APIs.

The role emphasizes deep knowledge of MCP, A2A workflows, LLM capabilities, and pricing models, with equity and a comprehensive compensation package.

Qualifications

Experience integrating AI into work processes and workflows.
12+ years of software product management experience.
Strong prioritization and high-impact focus.
Ability to define requirements and build a roadmap.
Customer-centric mindset and relationship building.
Experience shipping AI-native products from conception to production.

Responsibilities

Guide product strategy toward $10B+ revenue growth.
Communicate product priorities and build consensus.
Own outcomes across teams regardless of role.
Coordinate multiple teams to move projects through development.
Stay ahead of AI product trends and turn insights into bets.
Incorporate usability studies and market assessments into requirements.
Translate complex problems into clear requirements and solutions.
Develop multi-channel communications for different audiences.
Promote efforts across groups and influence stakeholders.

Skills

AI integration

Stakeholder management

Team leadership

Product strategy

Prioritization

Tools

MCP architecture

LLM capabilities

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume stewardship responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features
Integrate usability studies, research and market assessments into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, finding, or problem-solving. This may include using AI-powered tools, automating workflows, evaluating AI-derived insights, or exploring AI’s potential impact on the function or industry
12+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer‑centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team principal, and coach employees at lower levels
Proven experience shipping 1+ AI-native products from conception to production scale
Deep working knowledge of Model Context Protocol (MCP) architecture, server design, and MCP-based system orchestration
Understanding of Agent-to-Agent (A2A) communication protocols and multi-agent workflow design
Hands‑on familiarity with LLM capabilities, limitations, hallucination patterns, and prompt engineering trade‑offs
Experience architecting product solutions across multiple platforms or APIs (demonstrated ability to think through dependencies, handoff points, data flow)
Deep knowledge of the HR technology landscape
Ability to assess vendor AI/LLM capabilities, data quality, and readiness for agentic workflows
Experience with consumption‑based pricing models or token‑based economics in AI products

FD21

For positions in this location, we offer a base pay of $190,900 to $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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