Sr Staff Engineer - Communications Platform (Conversational AI)

Uber; San Francisco (CA); On-site; USD 267,000 - 297,000; Full time

Benefits offered by this job

401(k) plan

Job summary

Uber is seeking a Senior Staff Backend Engineer to set the technical direction for AV and Customer Obsession experiences. You will own architecture across AV, Fleet, Uber for Business, and Direct integrations, unifying the technical foundation as these businesses scale.

You’ll collaborate with engineering, product, operations, and platform teams to define scalable backend systems, prevent fragmentation, and shape next-gen customer support. Leadership and cross-team influence are essential.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 10+ years of professional software engineering experience.
• Strong expertise in backend languages (Go/Java/C++).
• Experience with large-scale distributed systems and high availability.

Responsibilities

• Define the backend architecture and technical strategy for AV customer support systems.
• Establish scalable integration patterns across multiple businesses (Fleet, U4B, Direct).
• Partner with Customer Obsession Platform team to leverage shared platform and AI capabilities.
• Build proactive trip-lifecycle support, reliability, and end-to-end testing strategies.
• Drive alignment across Engineering, Product, Operations, and platform teams.
• Mentor Senior engineers toward Staff-level impact.

Skills

Go

Java

C++

Leadership

System design

Education

Bachelor's degree in Computer Science or related field

Job description

Senior Staff Engineer (Backend)

About the Role

We’re looking for a Senior Staff Backend Engineer to set the technical direction for Uber’s Autonomous Vehicle (AV) and emerging business Customer Obsession experiences. This role will own architecture across AV, Fleet, Uber for Business, and Direct integrations, helping create a unified technical foundation as these businesses grow in scale and complexity.

You’ll work across engineering, product, operations, and platform teams to define scalable backend systems, prevent architectural fragmentation, and shape the next generation of customer support experiences. Key areas of focus include proactive trip-lifecycle support, Agentic AI capabilities, and building reliable end-to-end testing and quality frameworks as AV expands from pilots to multi-city, multi-partner production.

What You’ll Do

• Define the backend architecture and technical strategy for AV customer support systems.
• Establish scalable integration patterns across Fleet, U4B, Direct, and other emerging businesses.
• Partner with the Customer Obsession Platform team to leverage shared platform and Agentic AI capabilities.
• Build proactive trip-lifecycle support, reliability, and end-to-end testing strategies.
• Drive alignment across Engineering, Product, Operations, and platform teams.
• Mentor Senior engineers toward Staff-level impact.

Basic Qualifications

• Education: Bachelor’s degree (or equivalent) in Computer Science, Engineering, Mathematics, or a related technical field.
• Experience: 10+ years of professional full-time software engineering experience.
• Technical Proficiency: Strong expertise in modern backend languages—specifically Go, Java, or C++.
• Extensive backend engineering and distributed systems experience.
• Experience designing and operating large-scale, highly available systems.
• Proven technical leadership across multiple teams and complex initiatives.
• Strong system design, architecture, and cross-functional communication skills.

Preferred Qualifications

• Experience with Generative AI, LLMs, or Agentic AI systems.
• Experience with AV, mobility, fleet, logistics, or real-time systems.
• Experience with customer support or workflow platforms.
• Track record of technical leadership at Senior Staff, or equivalent scope.

For San Francisco, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.