Sr. Specimen Technician - Hospital

QUEST DIAGNOSTICS INC; Springfield (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Senior Specimen Technician to join their team in a vibrant hospital environment. This role involves preparing patient specimens, managing a team, and resolving complex issues while ensuring exceptional customer service. The ideal candidate will have a strong background in specimen processing, excellent communication skills, and the ability to thrive in a fast-paced setting. With a focus on employee well-being, the company offers a comprehensive benefits package and opportunities for career advancement. If you are ready to make a meaningful impact in healthcare, this is the perfect opportunity for you.

Benefits

Paid Time Off

401(k) with matching contributions

Annual bonus opportunity

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Blueprint for Wellness

Opportunities for career advancement

Training provided

Qualifications

• 3-5 years of specimen processing experience in a lab is required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Prepare patient specimens and manage advanced problem resolution.
• Provide excellent customer service and manage inbound calls.

Skills

Data Entry Skills

Communication Skills

Collaboration Skills

Problem-Solving Skills

Microsoft Office Suite

Hospital LIS Systems Knowledge

Multitasking

Education

High School Diploma or Equivalent

Job description

Sr. Specimen Technician - Hospital - Springfield, MO - Monday-Friday 4:00PM-9:00PM

The Hospital Specimen Associate, Senior is responsible for the preparation of patient’s specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration, and quality service.

Pay Range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:
• Paid Time Off and Health Time (part-time employees scheduled to work at least 20 hours per week)
• Paid Holidays (if regularly scheduled to work 20+ hours per week)
• 401(k) with matching contributions
• Annual bonus opportunity
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Opportunities for career advancement
• Training provided!

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
• Responsible for Quest pending test management & interface test pending management.
• Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports.
• Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise.

Customer Service Responsibilities

• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.
• Test Down/Test Delay Notification, Quanum downtime notification.
• Coordinate Technical Consultation based on performing laboratory.
• Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.

QUALIFICATIONS

Required Work Experience:

• 3 – 5 years of working experience and previous specimen processing work experience in a lab required.

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory.
• Previous experience in a production environment preferred.

Physical and Mental Requirements:

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.

Knowledge:

• N/A

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Communicates effectively with all levels of staff.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

EDUCATION

High School Diploma or Equivalent (Required)

LICENSE CERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-85112

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.