Sr. Specialist - Security Analytics & Operations

Charles Schwab; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time for vacation

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Phoenix, AZ is seeking a Sr. Specialist for Security Analytics & Operations to investigate high-risk alerts, document findings, and escalate where needed. You’ll help maintain the alert queue and strengthen monitoring processes.

You’ll collaborate with cross-functional teams to resolve security scenarios, support timely risk decisions, and ensure accurate runbooks and evidence. Strong problem solving and communication are essential.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years in cybersecurity, operations center, or tech operations.
• Ability to write and run SQL queries to retrieve data.
• Ability to review database commands for high-risk behavior.
• Follow runbooks, maintain case notes, and escalate when needed.
• Experience automating repeatable data cleanup or reporting.

Responsibilities

• Investigate high-risk alerts and document findings.
• Escalate issues promptly to support auditable operations.
• Maintain and improve the alert queue health.
• Strengthen security monitoring processes and data validation.
• Collaborate across technical and non-technical teams.
• Support risk decisions with clear, well-documented evidence.

Skills

SQL queries

Escalation processes

Automation scripting

Security monitoring

Documentation

Cross-functional collaboration

Cloud platforms

Education

Bachelor's degree in Computer Science or related field

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Security Analytics & Operations team helps protect Schwab client data by monitoring database activity and identifying behaviors that may present security risks. As a Sr. Specialist, you will investigate high-risk alerts, document findings, make informed escalation decisions, and help maintain the operational health of the alert queue.

Your work will strengthen the accuracy, reliability, and effectiveness of security monitoring processes, from database coverage and data-feed validation to policy tuning and operational quality assurance. You will collaborate across technical and non-technical teams to resolve emerging database security scenarios, improve processes, and support timely, well-documented risk decisions. Success in this role requires disciplined problem solving, attention to detail, adaptability, and clear communication in a continuously evolving cybersecurity environment.

What you have

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Risk Management, or a related field, or equivalent experience
• 5+ years of cybersecurity, operations center, or technology operations experience within case-based or ticket-based workflows
• Ability to write and run SQL queries to retrieve, validate, and reconcile data
• Ability to review database commands and query activity for unusual, unauthorized, or high-risk behavior and distinguish legitimate administrative activity from potential security concerns
• Ability to consistently follow runbooks, maintain complete case notes and evidence, perform quality checks, and **escalate** issues promptly to support accurate, auditable, and reliable operations
• Experience using code or scripts to automate repeatable data cleanup, evidence collection, or reporting activities
• Experience supporting security controls in production environments and following defined operating procedures
• Working knowledge of security monitoring, alert triage, and investigation practices
• Ability to maintain accurate documentation and handle investigative evidence with attention to detail

Preferred Qualifications

• Ability to identify potential security risks, evaluate available evidence, and make sound escalation decisions
• Experience working within cloud environments, including Google Cloud Platform (GCP), AWS, and Microsoft Azure
• Experience assessing data-feed completeness, database coverage, policy effectiveness, or operational control quality
• Ability to improve processes while maintaining established service levels and operational standards
• Strong Problem Solving and Decision-Making skills when addressing unfamiliar or evolving security scenarios
• Strong Communication skills with technical and non-technical stakeholders
• Demonstrated Cross-Functional Collaboration and Adaptability across changing priorities and operational demands

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance