Sr Specialist, Sales Support

Canon U.S.A., Inc.; Norcross (GA); Remote; USD 76,000 - 114,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. seeks a Sr Specialist, Sales Support to be the primary contact for Strategic Accounts in the Offer to Order process. You will manage and track workload, ensuring deals progress quickly and smoothly through each stage.

You will collaborate with sales teams and other departments to gather information, create deals in Deal Configurator and resolve issues to keep deals on track. Strong communication and project management skills are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Strong communication across all levels of the company.
• Ability to multitask, meet deadlines and work under pressure.
• Strong knowledge of systems and processes; project management skills.
• Detail oriented, well organized with strong follow-up skills.

Responsibilities

• Serve as the main contact for Strategic Accounts in the Offer to Order process.
• Manage, distribute, and track department workload to move deals quickly through the process.
• Communicate with sales reps to gather information to create deals in Deal Configurator.
• Collaborate with sales support and other departments to finalize deals.
• Track deals through all phases and notify sales teams of progress; report issues found.

Skills

Communication

Multitasking

Project Management

Troubleshooting

Detail-oriented

Education

Bachelor's degree in a relevant field

Job description

Sr Specialist, Sales Support

Location

US-FL-Boca Raton | US-GA-Norcross | US-IL-Itasca | US-CA-Irvine

Company

Canon U.S.A., Inc.

About the Role

Responsible for being the main point of contact for Strategic Accounts in the Offer to Order process. Responsible for managing, distributing, and tracking department workload to assure that all deals are moved through the process as quickly and seamlessly as possible.

Your Impact

• Assures that all Strategic Accounts are being handled by the guidelines set forth by management.
• Manages, distributes, and tracks the workload to assure that all deals are handled efficiently.
• Communicates with the sales representatives and members of their team to obtain the necessary information to create a deal in Deal Configurator.
• Collaborates with members of the sales support team, and other departments as needed, to obtain or convey necessary information to bring the deal to completion.
• Tracks the deal through each phase of the process to keep it moving through to completion. Notifies the sales team of progress.
• Identifies and reports issues found within Deal Configurator or challenges within the process.
• Ensures proper tracking and efficiency of deals.
• Retains all deal related email in accordance with current process.
• Meets at regular intervals with the sales support team to record deals, discuss challenges, and share knowledge.
• Collaborates within the sales support team to implement improved processes and develop better relationships with other departments. When necessary, work with other departments to resolve system and process issues.
• Trains specialists and assists with complex deals.
• Provides phone training to representatives and specialists at their request. Explains processes and special circumstances that may be in their deals.
• Collaborates with product managers on product structure issues.
• Cross-trains within the sales support team.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience.
• Must be able to communicate/work within all levels of the company.
• Must be able to build strong relationships with team members and internal customers.
• Must be able to multitask, meet strict deadlines, and work effectively under pressure.
• Strong knowledge of the systems and processes.
• Strong Project Management skills.
• Strong troubleshooting/problem solving skills/solution implementation.
• Detail oriented, well organized, strong follow up skills.

We are providing the anticipated base salary range for this role: $76,150.00-114,050.00 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years* Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.