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Job Description
Job Summary
Responsible for providing business process redesign, communication, and change management for operations. Backend operationalization of policies, standardization of system setup, and a resource for all departments and health plans company-wide.
Knowledge/Skills/Abilities
- Conduct interviews with staff and management to assess internal business processes within a department or function to ensure compliance with organizational Policies and Procedures, Standard Operating Procedures, and other internal guidelines.
- Review, research, analyze, and evaluate information to assess compliance between a process or function and the corresponding written documentation. Use analytical skills to identify variances. Use problem-solving skills and business knowledge to recommend process improvements.
- Summarize and document assessment outcomes and recommendations, ensuring effective communication (written and verbal) to process owners and management.
- Collaborate with process owners to maintain and/or create business process documentation and workflows related to Core Operations functions.
- Serve as liaison between Core Operations and internal/external auditors for all formal Core Operations audits that are not compliance-related.
- Coordinate, facilitate, and document audit walkthroughs.
- Research, collect, or generate requested documentation, providing timely and accurate responses in writing and verbally.
- Research and respond to clarifying questions from internal and external auditors, working with other functional areas as needed.
Job Qualifications
Required Education
Associate's Degree or two years of equivalent experience
Required Experience
- Four years of proven analytical experience within an operations or process-focused environment. Additional experience for Corporate Operations includes:
- Experience within managed care operations.
- Knowledge of managed care enrollment, encounter processes, provider and contract configuration, provider information management, claims processing, and related functions.
Preferred Education
Bachelor's Degree
Preferred Experience
- Six years of proven analytical experience within an operations or process-focused environment.
- Previous audit and/or oversight experience.
Current Molina employees interested in applying should do so through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation. We are an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $116,835 / ANNUAL
- Actual compensation may vary based on location, experience, education, and skills.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting