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Job Description
Job Summary
Responsible for providing business process redesign, communication, and change management for operations. Backend operationalization of policies, standardization of system set-up, and serving as a resource for all departments and health plans company-wide.
Knowledge/Skills/Abilities
- Conduct interviews with staff and management to assess internal business processes within a department or function to ensure compliance with organizational Policies and Procedures, Standard Operating Procedures, and other internal guidelines.
- Review, research, analyze, and evaluate information to assess compliance between a process or function and the corresponding documentation. Use analytical skills to identify variances and apply problem-solving skills to recommend process improvements.
- Summarize and document assessment outcomes and recommendations, ensuring effective communication (written and verbal) to process owners and management.
- Collaborate with process owners to maintain and/or create business process documentation and workflows related to Core Operations functions.
- Serve as liaison between Core Operations and internal/external auditors for all formal audits not related to compliance.
- Coordinate, facilitate, and document audit walkthroughs.
- Research, collect, or generate requested documentation and provide timely, accurate responses.
- Respond to clarifying questions from internal and external auditors, working with other functional areas as needed.
Job Qualifications
Required Education
Associate's Degree or two years of equivalent experience.
Required Experience
- Four years of proven analytical experience within an operations or process-focused environment.
- Additional experience in managed care operations, including enrollment, encounter processing, provider and contract configuration, and claims processing.
Preferred Education
Bachelor's Degree.
Preferred Experience
- Six years of proven analytical experience in operations or process-focused environments.
- Previous audit and/or oversight experience.
Current Molina employees interested in this position should apply through the intranet.
Molina Healthcare offers competitive benefits and compensation. We are an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $116,835 / ANNUAL
- Compensation may vary based on location, experience, education, and skills.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting