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Job Description
Job Summary
Responsible for providing business process redesign, communication, and change management for operations. Backend operationalization of policies, standardization of system set-up, and a resource for all departments and health plans company-wide.
Knowledge/Skills/Abilities
- Conduct interviews with staff and management to assess internal business processes within a department or function to ensure compliance with organizational Policies and Procedures, Standard Operating Procedures, and other internal guidelines.
- Review, research, analyze, and evaluate information to assess compliance between a process or function and the corresponding documentation. Use analytical skills to identify variances. Use problem-solving skills and business knowledge to recommend process improvements.
- Summarize and document assessment outcomes and recommendations, ensuring clear communication (written and verbal) to process owners and management.
- Collaborate with process owners to maintain and/or create business process documentation and workflows related to Core Operations functions.
- Serve as liaison between Core Operations and auditors for all formal audits not related to compliance, including coordinating and facilitating audit walkthroughs.
- Research, collect, or generate requested documentation and provide timely responses, both written and verbal.
- Respond to clarifying questions from internal and external auditors, working with other functional areas as needed.
Job Qualifications
Required Education
Associate's Degree or two years of equivalent experience.
Required Experience
- Four years of proven analytical experience in an operations or process-focused environment.
- For Corporate Operations: experience within managed care operations, including enrollment, encounter processes, provider and contract configuration, provider information management, claims processing, and related functions.
Preferred Education
Bachelor's Degree.
Preferred Experience
- Six years of proven analytical experience in an operations or process-focused environment.
- Previous audit and oversight experience.
Interested current Molina employees should apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. We are an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $116,835 / ANNUAL
- Compensation may vary based on location, experience, education, and skills.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting