Sr. Specialist - Platform Operations (AI & Agentic Systems)

Socket.dev; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase program

Hybrid work schedule

Parental leave

Job summary

Nasdaq is seeking a Sr. Specialist - Platform Operations to maintain and optimize our platform operations, including AI-powered systems.

You will manage day-to-day operations, deploy changes, and lead projects from requirements to launch, focusing on AI services, scalability, and observability. The role emphasizes automation, governance of AI models, and collaboration across teams in a high-impact environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2–3 years of experience in technical operations, system administration, application support, or related areas.
• Hands-on experience with cloud infrastructure and services, with strong expertise in AWS architecture.
• Proficiency in Linux/Unix environments and Kubernetes (k8s).
• Experience with infrastructure-as-code, scripting, and automation tools, as well as CI/CD pipeline design, version control, and GitOps practices.
• Familiarity with AI concepts and tooling (e.g., model integration, agentic frameworks, or AI-driven automation) and a strong interest in operationalizing AI systems.

Responsibilities

• Manage day-to-day technical operations and application support, including AI-powered and agentic AI applications, while ensuring service continuity for internal and external customers.
• Design, plan, and deploy changes to existing systems, driving operational excellence and introducing new solutions, including AI and agentic workflows.
• Lead and contribute to implementation projects, from requirements through to launch and ongoing improvement, with a focus on deploying, scaling, and monitoring AI and agentic services.
• Monitor, troubleshoot, and resolve incidents across traditional and AI-driven systems, while maintaining clear and accurate operational documentation and procedures.
• Identify and implement automation and process improvements, leveraging AI and agentic tooling to enhance how systems are tested, deployed, and maintained.
• Support the operational reliability, observability, and governance of AI models and agents, including performance, cost, and safety monitoring.

Skills

AWS operations

Linux/Unix

Kubernetes

CI/CD pipelines

Automation scripting

GitOps

AI concepts

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Infrastructure-as-Code

Git

ArgoCD

AWS

Job description

The Role

As a Sr. Specialist - Platform Operationsyou'llplay a critical role in keeping Nasdaq's platforms - including our emergingAI and agentic AI systems- running reliably and efficiently.You'llsupport global markets and clients through strong technical operations, incident management, and continuous improvement, while helping operationalize the next generation of intelligent, automated services.

You'llthrive in this role ifyou'rea self-starter who enjoys solving complex operational challenges, works well across teams, and brings a passion for technology,AI, and automationto a fast-paced, high-impact environment.

Key Responsibilities

• Manage day-to-day technical operations and application support,includingAI-powered and agentic AI applications,whileensuring service continuity for internal and external customers.

• Design, plan, and deploy changes to existing systems, driving operational excellence and introducingnew solutions, includingAI and agentic workflows.

• Lead and contribute to implementation projects, from requirements through to launch and ongoing improvement, with a focus ondeploying, scaling, and monitoring AI and agentic services.

• Monitor, troubleshoot, and resolve incidents across traditional andAI-driven systems, whilemaintainingclear andaccurateoperational documentation and procedures.

• Identifyand implement automation and process improvements,leveragingAI and agentic toolingto enhance how systems are tested, deployed, andmaintained.

• Support the operational reliability, observability, andresponsible/governed use of AI models and agents, including performance, cost, and safety monitoring.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, ora relatedfield.

• 2–3 years of experience in technical operations, system administration, application support, orrelated areas.

• Hands-on experience with cloud infrastructure and services, with strongexpertisein AWS architecture.

• Proficiencyin Linux/Unix environments and Kubernetes (k8s).

• Experience with infrastructure-as-code, scripting, and automation tools, as well as CI/CD pipeline design, version control, andGitOpspractices.

• Familiarity withAI concepts and tooling(e.g., model integration, agentic frameworks, or AI-driven automation) and a strong interest in operationalizing AI systems.

Nice to Have

• AWS certification(s).

• Experience with Kubernetes-based environments in cloud or hybrid settings.

• Experience withArgoCD.

• Background in DevOps practices within a regulated or financial services environment.

• Experiencedeploying or operating AI/agentic applications(e.g., model serving,MLOps, monitoring, or agent orchestration frameworks).

• Familiarity withAI observability, evaluation, and cost/performance optimizationforproductionAI workloads.

This position willbe located in Toronto or Philadelphia, and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Applicants must be authorized to work in the U.S. or Canada, without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

This posting is for an existing vacancy within Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.