Sr. Specialist, Operation Services

Cotality; Dallas (TX); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Health plans

401(k) plan

Well-being stipend

Job summary

Cotality is seeking a Sr. Specialist, Operations Services in Dallas to act as a Subject Matter Expert for our premium clients, ensuring timely and accurate tax payments in a fast-paced environment. Strong organizational skills and attention to detail are essential.

You will lead cross-functional partnerships, drive process improvements, and support strategic initiatives while communicating complex data to senior leadership across the organization.

Qualifications

• High school diploma, GED, or equivalent required.
• Bachelor’s degree preferred.
• 5+ years of progressive experience in client operations or mortgage data systems.
• Strong problem-solving and communication skills; ability to lead cross-functional resources.
• Experience developing strategic approaches and driving process improvements.

Responsibilities

• Manage delinquent portfolio items and maintain strong client relationships with senior leaders.
• Deliver high-quality client service in a fast-paced production environment with SLA compliance.
• Perform daily inventory reviews and analyze tax data to support resolutions.
• Proactively evaluate business processes and implement process improvements.
• Build and maintain cross-functional partnerships to align priorities and execute objectives.
• Translate complex data into clear, actionable insights for leadership.
• Provide leadership to cross-functional teams in a matrixed environment.
• Serve as a change agent adapting to evolving business needs.

Skills

Client operations

Advanced problem solving

Communication

Leadership

Agile / change agent

Education

Bachelor’s degree in Business Administration or Operations Management

Tools

Advanced research tools

Databases & information services

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Join our tax operations processing team as a Sr. Specialist, Operations Services, where you will become a Subject Matter Expert and strategic partner for our premium clients. You will work in a fast paced environment using your great organizational skills, time management and attention to detail to ensure that tax payments are timely and accurate.

Responsibilities Includes

• Manage delinquent portfolio items while building and maintaining strong client relationships with senior leaders to support account satisfaction, retention, and successful resolution of outstanding issues.
• Deliver high-quality client service in a fast-paced production environment while ensuring compliance with client requirements and service level agreements (SLAs).
• Perform daily inventory reviews and research complex property loan and tax cases by analyzing data across internal and client systems to support issue resolution and inventory management.
• Proactively evaluated business processes and implemented process improvement initiatives to enhance efficiency, streamline workflows, and support operational effectiveness.
• Build and maintained strong cross-functional and external partnerships to align priorities, support strategic initiatives, and execute business objectives in alignment with organizational goals.
• Demonstrates the ability to analyze complex data, technical research, and operational trends, translating them into clear, results-focused insights that support effective communication and influence decision-making across all levels of leadership.
• Provided leadership and guidance to cross-functional teams in a matrixed environment while fostering collaboration, knowledge sharing, and a culture of continuous learning and development.
• Serve as a change agent by adapting to evolving business needs, implementing agile solutions, and maintaining effectiveness in high-pressure situations to support operational success.

Job Qualifications

• High school diploma, GED, or equivalent required; Bachelor’s degree in Business Administration or Operations Management preferred.
• Minimum 5 years of progressive, highly relevant experience in client operations, property tax case research, or mortgage data systems required.
• Served as the primary escalation point for complex client matters, partnering with senior and executive client leaders to resolve issues, strengthen relationships, and support successful portfolio management.
• Advanced problem-solving and critical thinking skills with an established capability to lead indirect, cross-functional resources across a matrixed organization required.
• Leveraged industry knowledge and market insights to develop strategic approaches, shape workflow direction, and drive process improvement initiatives that enhanced operational effectiveness and business outcomes.
• Mastery of advanced research tools, specialized public/private databases, and subscription-based information services required.
• Superior communication and presentation skills with a strong ability to articulate highly complex technical situations and data models to diverse executive audiences required.
• Proven ability to maintain absolute composure, deliver innovative alternatives, and inspire team performance in high-pressure operational environments required.

Annual Pay Range

48,500 - 65,520 USD

Application Window

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, Depending On Role Classification, Include

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.