Sr. Solutions Engineer- Chicago

Jaide Health; Chicago (IL); Hybrid; USD 160,000 - 225,000; Full time

Benefits offered by this job

Stock option grant

Annual bonus

Medical, dental, and vision benefits

401(k) plan

Paid time off

Job summary

Jaide Health is seeking a qualified candidate for a technical role focusing on customer engagement and data solutions. Ideal applicants will have at least 5 years of experience in customer-facing roles, proficiency in data technologies including Neo4j, and strong problem-solving skills. Responsibilities include articulating Neo4j's value to customers, managing technology evaluations, and developing architectures that integrate Neo4j within various environments. Competitive annual earnings between $160,000 and $225,000 are offered, alongside substantial benefits.

Qualifications

• 5+ years of customer-facing experience in a technical role.
• Experience with data technologies in enterprise data architecture.
• Familiarity with graph data technology, specifically Neo4j preferred.
• Hands-on experience with relational and/or NoSQL databases.
• Ability to engage both technical and non-technical audiences.

Responsibilities

• Articulate the business and technical value of Neo4j to clients.
• Drive and manage technology evaluations during sales cycles.
• Build rapport with customer stakeholders and act as a trusted advisor.
• Develop reference architectures integrating Neo4j with existing systems.
• Gather and communicate customer needs and feedback to teams.

Skills

Customer-facing experience

Data technologies

Graph data technology

Relational and NoSQL databases

Technical communication

Problem-solving

Teamwork

Tools

Neo4j

AWS

Azure

GCP

Python

Java

JavaScript

Go

C#

Job description

What Success Looks Like

• Developing and honing subject matter expertise to effectively discern and understand the true needs of our customers, present technology solutions that target those needs, and ultimately demonstrate thought leadership and the value of Neo4j through platform and use case demonstrations, solution architecting, workshops, and conferences.
• Meeting and exceeding regional revenue goals by helping Sales qualify and validate opportunities from a technical perspective and accelerate the sales cycle and adoption of Neo4j.
• Collaborating effectively with Sales, Professional Services, Partners, Product Management, etc. to deliver continuous value to customers and ensure a seamless customer experience as they embark on the graph journey.

What You’ll Do

• Confidently articulate the business and technical value of Neo4j to customers and prospects as a key technical advisor and advocate for our products and services.
• Actively drive and run the technology evaluation stage of the sales cycles.
• Work across a number of opportunities in parallel and manage day‑to‑day activities such as opportunity qualification, technical discovery, presentations, platform and use‑case demonstrations, proof of value, sizing, and documentation of technical decision criteria.
• Build and nurture rapport with customer stakeholders at all levels and be the trusted advisor to help them understand what they can achieve with Neo4j.
• Co‑create reference and solution architectures with customers, including integrating Neo4j with their existing architecture and applications within a public cloud (AWS, Azure, or GCP) or on‑premise environment.
• Stay current on the latest Neo4j capabilities, including but not limited to usage and integration with third‑party tools and services.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
• Help drive demand through participation in account‑based marketing events as well as industry‑known conferences and trade shows.
• Lead by example and actively foster an environment of teamwork, transparency, creativity, and continuous improvement.
• Travel as needed to assist in deal creation and closure, and provide support to your team as required.

What You’ll Bring

• 5+ years of customer‑facing experience in a similar capacity (Sales/Presales/Solutions Engineer, Solutions Architect, Technical Consultant, etc.), ideally in a high‑growth, scaling environment.
• Experience working with different data technologies in areas such as enterprise data architecture, data analytics, data science, or cloud data architecture.
• Familiarity with graph data technology is essential; working knowledge of Neo4j is a strong plus.
• Hands‑on experience and proficiency with relational (SQL) and/or NoSQL databases, and at least one of the following languages: Python, Java, JavaScript, Go, C#.
• Successful track record in designing, developing, and implementing data solutions in the public cloud (AWS, Azure, or GCP) or on‑premise.
• Ability to engage and communicate ideas to both technical and non‑technical audiences at all levels through presentations, whiteboarding, and platform demonstrations.
• Technical savviness and business acumen to translate technical concepts and patterns into valuable business outcomes.
• Passion for learning new technologies (especially graphs!), developing new ways of data modeling, and spearheading change management.
• An entrepreneurial mindset, with the ability to prioritize, pivot, and problem‑solve.

Benefits

Employees in this position are eligible for a stock option grant and an annual bonus. Standard benefit programs include medical, dental, and vision benefits, a 401(k) plan, paid time off, and certain leaves of absence.

Annual On Target Earnings Range

$160,000 – $225,000 USD

Equal Opportunity Statement

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career‑defining experience. We look forward to receiving your application.