Sr. Solutions Architect – US

xage, inc; Palo Alto (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Continuous training

Close work with founders and executives

Job summary

A cybersecurity company located in Palo Alto is seeking a highly experienced professional to act as a subject matter expert and trusted advisor. This role involves collaborating with clients to implement and deliver cybersecurity solutions while prioritizing customer support and development of technical solutions. With a strong foundation in network security, candidates with experience in industrial settings will excel. The position offers a competitive salary of $130,000–$150,000 along with variable compensation.

Qualifications

• 10+ years of experience in developing cybersecurity solutions and services.
• 10+ years in design and deployment of network security solutions.
• Experience working in an industrial environment.

Responsibilities

• Act as a subject matter expert and trusted advisor to clients.
• Resolve customer support requests and coordinate with engineering.
• Provide training on Xage Security solutions.

Skills

Customer focus

Problem-solving

High-level programming language

Shell/Bash/Python/C++

Knowledge of industrial control systems

Education

Degree in Computer Science or Engineering

Tools

Docker

Ansible

Job description

Cyberattacks on critical infrastructure, government, and private enterprises are at an all time high – and only growing more urgent with AI. Xage is a global leader in zero trust access and protection at the forefront of solving this pressing issue. We are pioneering a secure tomorrow by empowering organizations worldwide to connect anyone to anything, while delivering unparalleled defense against every cyber threat.

We have built tremendous momentum across governments and commercial enterprises around the world, and it’s just the beginning. Recognized by Forbes as one of America’s Best Startup Employers, Xage prioritizes creativity, collaboration, and innovation in pursuit of our mission. We are headquartered in Palo Alto, CA and have global teams across North America, EMEA, and APJ .

We’re passionate about solving problems that have positive, real-world consequences for the lives of everyday people. We hope you’ll join us in the fight against cyberattacks and safeguarding critical systems.

Location: United States

Responsibilities

• Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client’s business objectives.
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.
• Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements.
• Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3 rd party software/hardware/tools.
• Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth.
• Identity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.

Required Technical and Professional Expertise

• Degree in Computer Science or Engineering
• 10+ years of experience in developing cybersecurity solutions and services, with a focus on IAM/PAM, ICS environments, and network security.
• 10+ years in design and deployment of network security solutions and controls in industrial networks, (i.e., network zoning, segmentation, and isolation designs and implementation)
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
• Comfortable with one high-level programming language
• Proficient in Shell/Bash/Python/C++
• Knowledge of virtual machines, network virtualization, and containerization technologies (Docker)
• Customer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion.
• Understanding of Industrial Control Systems (technologies and/or environments. Examples include SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, Historians, etc.)

Additional Requirements:

• Experience working directly in an industrial environment is a plus.
• Experience working with automation platforms, such as Ansible.
• Self-motivated and results focused; ability to strengthen the team and its mission.
• Ability to travel based on the needs of the business.
• Comfortable in teaching and coaching technical subjects.

This role has a base salary range of $130,000–$150,000 and is eligible for additional variable compensation.

• Competitive salary and Equity
• Work with founders and executives closely and participate in all aspects of company building
• Continuous training, support and focus on your career goals
• Mid stage startup opportunity in a massive sized market with proven traction and growing rapidly

Awards and Recognition

Xage Security has experienced explosive growth and received numerous awards and recognition, including:

• Named by Forbes one of America’s Best Startup Employers 2024 & 2025
• $17 million contract awarded by U.S. Space Force’s Space Systems Command (SSC) to offer its zero trust access control
• Named in Gartner research on Cyber-Physical Systems Protection Platforms, Zero Trust Network Access, Remote Privileged Access Management, and CPS Secure Remote Access
• Named in Forrester research on Operation Technology Security Solutions, and Microsegmentation Solutions
• Named a Gold winner for Identity & Access Security Solution in the 2024 American Business Awards
• Named a 25 Hottest Edge Security company by CRN 2023
• Named a Top 10 Security Solution in the CRN Internet of Things 50 list 2024
• Named Industrial IoT Innovator of the Year in 2023 IoT Breakthrough Awards
• SC Awards “Best Identity Management Solution” finalist 2022
• ISO 27001:2022, IEC 62443, and FIPS 140-2 Certified