Sr. Solution Adoption Consultant

Waystar, Inc.; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Sr. Solution Adoption Consultant to enhance client interactions during implementation stages. This role demands a blend of healthcare expertise and technical acumen, focusing on problem-solving and communication with leading health systems. You will design solutions, lead client training, and ensure project success through effective analysis and documentation. Join a company that values innovation and collaboration, offering a supportive environment where your contributions will directly impact healthcare delivery. If you thrive in dynamic settings and are passionate about improving patient financial processes, this opportunity is perfect for you.

Benefits

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance opportunities

Free mental health programs

401(K) program with company match

Pet insurance

Employee resource groups

Qualifications

• 7+ years of healthcare experience preferred.
• Exceptional organizational and analytical skills.
• Ability to travel 30-50% of the time.

Responsibilities

• Act as primary client contact during implementation.
• Lead client training sessions and meetings.
• Translate client feedback into actionable information.

Skills

Healthcare System Experience

Software/Technology Acumen

Analytical Skills

Communication Skills

Problem Solving

Leadership Skills

Client Relationship Management

Education

Bachelor's Degree

Master's Degree

Tools

Epic

Cerner

McKesson

R1

Huron

Navigant

Experian

nThrive

SSI

Job description

ABOUT THIS POSITION

The Sr. Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

WHAT YOU'LL DO

• Works on complex client assignments, requiring independent design work and analysis, in depth RCM and product knowledge.

• Design and execute on work/data analysis

• Drive next steps and priorities

• Present creative solutions on top of identifying problems

• Leads external and internal meetings

• Brings problems to resolution

• Maintain regular communication with client, vendor, team members and team leaders regarding project issues, risks, and needs

• Translate client and business feedback into actionable information

• Identify, research, and make decisions based on day-to-day and complex client problems

• Develop detailed technical and process-related documentation related to environment-specific product design and configuration

• Classify problems as system, training, or process and recommend appropriate corrections

• Lead testing to ensure the solution performs as designed

• Lead client training sessions

• Attend discovery and project kick off visits with client; to understand project requirements

• Participate in weekly project status meetings with the Project Manager

• Serve as a mentor for client adoption consultants

• Assume certain training responsibilities for the Client Adoption Team

• Take a lead consultant role on projects that require more than one consultant

WHAT YOU'LL NEED

• Bachelor’ s degree is required, Masters preferred

• 7+ years of healthcare or healthcare system experience preferred

• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.

• Exceptional ability to learn new technologies and terminology quickly

• Strength discussing both complex technical information and general revenue cycle operations

• Ability to translate complex concepts into easy-to-follow process descriptions

• Experience establishing and maintaining trusted relationships with all levels of client organizations

• Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results

• Exceptional critical thinking and analytical skills

• Demonstrated problem solving and decision-making process

• Proficient in research investigation

• Excellent written and verbal communication skills

• Ability to travel 30-50% of the time

• Strong leadership skills

• Works well independently

• Healthcare IT/Operations experience preferred. Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian, nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2587