Sr. Solution Adoption Consultant

Waystar; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Sr. Solution Adoption Consultant to enhance client engagement and solution implementation. This role involves deep collaboration with healthcare systems, focusing on client needs and technical solutions. The ideal candidate will possess extensive experience in healthcare IT, strong analytical skills, and a knack for problem-solving. Join a company that values innovation and offers a supportive environment with competitive benefits, including generous paid time off and wellness programs. If you are ready to make a significant impact in healthcare, this opportunity is for you.

Benefits

Competitive salary and bonus potential

Flexible benefits including multiple medical plans

Generous paid time off and holidays

Paid parental leave and educational support

Wellness programs including mental health support

401(K) with company match

Pet insurance

Employee resource groups

Qualifications

• 7+ years of experience in healthcare systems preferred.
• Strong understanding of software and data exchange formats.
• Ability to discuss complex technical operations clearly.

Responsibilities

• Handle complex client assignments with deep RCM knowledge.
• Design and execute data analysis and work plans.
• Lead client training sessions and mentor consultants.

Skills

Healthcare IT/Operations

Data Analysis

Communication Skills

Leadership Skills

Technical Knowledge

Education

Bachelor’s Degree

Master’s Degree

Tools

Epic

Cerner

McKesson

Job description

ABOUT THIS POSITION

The Sr. Solution Adoption Consultant will serve as the primary client contact during the implementation of Waystar solutions, focusing on set-up and design issues. The ideal candidate will have experience working with leading Health Systems and Hospitals in the U.S.

WHAT YOU'LL DO

1. Handle complex client assignments requiring independent analysis, with deep RCM and product knowledge.
2. Design and execute data analysis and work plans.
3. Drive project priorities and next steps.
4. Present solutions and identify problems proactively.
5. Lead meetings internally and externally.
6. Resolve issues efficiently.
7. Maintain communication with clients, vendors, and team members about project risks and needs.
8. Translate feedback into actionable insights.
9. Research and make decisions on client problems.
10. Create detailed documentation on environment-specific product design and configuration.
11. Classify problems and recommend corrections.
12. Lead testing to verify solutions.
13. Lead client training sessions.
14. Participate in discovery and project kickoff visits.
15. Attend weekly project status meetings.
16. Mentor client adoption consultants and assume training responsibilities.
17. Lead projects involving multiple consultants.

WHAT YOU'LL NEED

1. Bachelor’s degree required; Master’s preferred.
2. 7+ years of healthcare or healthcare system experience preferred.
3. Strong understanding of software, technology, databases, and data exchange formats.
4. Quick learner of new technologies and terminology.
5. Ability to discuss complex technical and revenue cycle operations clearly.
6. Experience building trusted relationships at all organizational levels.
7. Excellent organizational, analytical, and communication skills.
8. Ability to travel 30-50%.
9. Strong leadership and independent work skills.
10. Healthcare IT/Operations experience, especially with systems like Epic, Cerner, or McKesson, or consulting firms, with a focus on patient financial responsibility processes.

ABOUT WAYSTAR

Waystar simplifies healthcare payments with a cloud-based platform, supporting over 1 million providers and numerous health systems and payers, committed to core values like honesty, kindness, and innovation.

Our award-winning platform has consistently been recognized for excellence and supports a vast network of healthcare providers and payers. Visit waystar.com or follow @Waystar.

WAYSTAR PERKS

• Competitive salary and bonus potential.
• Flexible benefits, including multiple medical plans and HSA match.
• Generous paid time off and holidays.
• Paid parental leave and educational support.
• Wellness programs including mental health and family planning.
• 401(K) with company match.
• Additional perks like pet insurance and employee resource groups.

We are committed to diversity and equal opportunity in employment, considering all qualified applicants without discrimination.