Sr Software Engineer - ServiceNow

Cox; Exton (Chester County); On-site; USD 99,000 - 165,000; Full time

Job summary

Cox is seeking a Senior Software Engineer responsible for maintaining and developing within ServiceNow. The candidate will tackle challenges, contribute to Agile planning, and enhance team effectiveness while mentoring junior engineers. A Bachelor's degree and relevant certifications are required, along with strong analytical skills and experience in ITSM products.

Benefits

Flexible vacation policy

Paid holidays

Paid wellness time

Additional paid time off for various leaves

Qualifications

• Bachelor's degree and 4 years' experience or equivalent.
• Certified in ServiceNow application development.
• Experience in IT Operations Management with ServiceNow.

Responsibilities

• Develop and maintain ServiceNow code for new features.
• Collaborate with product management on effective solutions.
• Mentor and guide less experienced engineers.

Skills

Analytical skills

Troubleshooting skills

Agile application development practices

ITSM product experience

Education

Bachelor's degree in a related discipline

ServiceNow system administration certification

ServiceNow application development certification

Tools

ServiceNow

CMDB management

Job description

The Senior Software Engineer is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends.

Key Responsibilities:

• Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions.
• Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.
• Anticipate capacity requirements for component usage and identify limitations.
• Provide input on story sizing, backlog grooming, and release planning.
• Contribute to product and solution designs to address critical issues and complex problems.
• Develop solutions across multiple ServiceNow products to meet stakeholder needs.
• Perform troubleshooting and investigations as needed.
• Provide ongoing support, monitoring, and maintenance of deployed products.
• Mentor and provide technical guidance to less experienced software engineers.
• Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization.

Skills:

• Ensure adherence to relevant technical strategies, policies, standards, and practices.
• Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards.
• Familiarity with ServiceNow's Common Service Data Model (CSDM).
• Extensive experience in IT Operations Management (ITOM).
• Extensive experience in engineering and operations, with a background in developing and managing a CMDB.
• Participate in reviews of own work and lead reviews of colleagues' work.
• Manage ServiceNow enhancements to improve business performance.
• Strong analytical and troubleshooting skills.
• Experience with Agile application development practices.
• Strong ITSM product and development experience.

Minimum Qualifications:

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
• Certified in ServiceNow system administration and/or application development (CSA, CAD).

Preferred Qualifications:

• ServiceNow Micro or Implementation Certifications.
• Agile Certifications.

USD 99,000.00 - 165,000.00 per year

Compensation:

Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.