Sr. Software Engineer (ServiceNow)

Applied Network Solutions, Inc.; Chantilly (VA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Family Medical

101% Employer paid Life Insurance

PTO

Maternity/Paternity Leave

401(k) plan with company contribution

Flexible Work Schedules

Job summary

Applied Network Solutions, Inc. seeks a Sr. Software Engineer (ServiceNow) to join our Chantilly, VA team. You will lead the deployment, integration, and hardening of the ServiceNow platform across Windows and Linux environments.

You will guide a team through SDLC, Agile methodologies, RMF/A&A processes, and collaborate with database engineers on MariaDB requirements while delivering secure, scalable solutions and comprehensive documentation.

Qualifications

• 16+ years of experience combination of work history and education (doctorate + 8 years, master + 10 years, bachelor + 12 years, etc.).
• Must meet IAT Level 2 certification requirements.
• Must have at least 5 years of ServiceNow experience.
• Must have ServiceNow Certified System Administrator.
• Must have at least one additional advanced ServiceNow certification.
• Team leadership experience.
• Experience across ServiceNow SDLC phases (concept, design, engineering, production, sustainment).
• Experience with Agile, Scrum or SDLC.

Responsibilities

• Oversee ServiceNow deployment, administration, development, and integration on Linux and Windows.
• Coordinate with Project Managers and Tech Leads, communicating progress and risks.
• Direct integration with Cisco NSO, GOTS, and other enterprise tools.
• Lead documentation efforts and provide user handoff training.
• Mentor team on testing, validation, and verification practices.
• Guide automation and orchestration of ServiceNow deployment (Ansible, Python, Terraform, PowerShell).
• Ensure RMF/A&A compliance and security hardening of systems.
• Perform RCA and root cause analyses for complex issues.

Skills

ServiceNow

IAT Level 2

Team Leadership

Agile

SDLC

RHEL/Windows

MariaDB

Automation

Python

PowerShell

Documentation

Root Cause Analysis

Tools

ServiceNow

MariaDB

Ansible

Python

Terraform

PowerShell

Cisco NSO

Job description

Who we are

At Applied Network Solutions (ANS), we bring together some of the most

Description

Who we are

At Applied Network Solutions (ANS), we bring together some of the most curious minds in networking and cybersecurity. ANS was founded to disrupt the status quo. For over 25 years, our team provides expertise in network, system engineering and both offensive and defensive cybersecurity operations.

What We Do

Our vision is for a future in which talent and customers alike come to ANS because of our reputation for delivering technical excellence, solving our nation’s toughest challenges and our ability to exceed expectations.

Why ANS

At ANS we value the integrity of your work. We are looking for the right person to plan, analyze, design, develop, test, secure, integrate, implement, operate, and maintain the custom solutions that ANS delivers. Together, let’s ensure today is safe and tomorrow is smarter.

ANS is seeking a Sr. Software Engineer (Service Now) to join our team in Chantilly, VA.

Requirements

• Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
• Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

Requirements

TS SCI Poly

• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master’s and 10 years OR a bachelor’s and 12 years OR an associate’s and 14 years OR HS and 16 years.
• Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include:
• Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
• Must have Certification: ServiceNow Certified System Administrator.
• Must have at least one other advanced ServiceNow certification.
• Team Leadership experience.
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow SDLC.
• Experience with at least one of (Agile, Scrum, SDLC).
• Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
• Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
• Excellent client-facing and internal communication skills.
• Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
• Skilled in working within a team environment within a professional office setting.
• Skilled in the ability to focus study and research to rapidly solve specific problems.
• Excellent and clear written documentation skills.
• Excellent self-study to achieve advanced training as required by the team and the program.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Excellent verbal communication skills.
• Working knowledge of Service Now or other ITSM.
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
• Experience innovating in a collaborative environment.
• Advanced system architecture, design, and integration.
• Experience with databases. Ideally including MariaDB.
• Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
• Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.

DESIRED

• CompTIA Security+ or equivalent will meet the minimum requirement for the role.
• ISC^2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role.

ANS offers excellent compensation along with a generous benefits package to include

• Family Medical, Dental (w/ adult orthodontia) and Vision coverage
• Pet Discount Program
• PTO (Paid Time Off)
• Maternity/ Paternity Leave
• Supplemental Military Leave Pay
• 11 Paid Holidays
• 401(k) plan with 6% Company Contribution
• Generous Professional Development Program
• 100% Employer paid Short- and Long-Term Disability
• 100% Employer paid Life Insurance
• Supplemental Whole Life Insurance
• Lucrative Referral Bonus Program
• Annual Allowance for ANS Swag
• Potential for Paid Overtime
• Flexible Work Schedules

As required by local law, Applied Network Solutions, Inc. provides reasonable salary ranges of compensation for work performed in applicable states. Ranges are not a guarantee of compensation and depend on a variety of factors, including but not limited to contractual requirements, work location, years of experience, skill set, and education. Overtime is not guaranteed for this position.

The anticipated pay range for this position is $100,000 - $200,000 USD.

Applied Network Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age or protected veteran status and will not be discriminated against on the basis of disability.